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(USA) Senior Product Manager, Omni Care Self Service and Automation



Bentonville, AR, USA
Posted on Friday, February 23, 2024
  • Location BENTONVILLE, AR
  • Career Area Product Management
  • Job Function Product Management
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition WD1769251

What you'll do at

Position Summary...

What you'll do...

Omni Care experience plays a key role in shaping the future of our customer experience across our digital and physical retail channels. We are seeking an experienced Senior Product Manager with a track record of leading successful product initiatives from concept to market to help develop our long-term AI/ML and GenAI enabled Self Service strategy for the next generation of our platform to empower human understanding at scale. As a Product Manager, you’ll be working closely with a diverse team across the business including business partners, peer product managers, development teams, QA, Analytics and other functions to meet product goals and create great experiences for both internal users and Walmart customers. The successful candidate will bring a mix of product innovation, analytical thinking, relevant AI/ML experience leadership skills, technical knowledge, great instincts and sense of urgency.


  • Help define product strategy, benefits and vision for Automation/AI product
  • Understand the dynamics and drivers of critical metrics and KPIs and provide business recommendations accordingly.
  • Bring hands on experience with conversational IVR and bot product development
  • Develop, maintain and execute against product roadmap and lead prioritization with stakeholders to ensure benefit realization
  • Define product/project scope, author product requirements. Create user stories and define acceptance criteria.
  • Work directly with engineering, QA and Technical Program Manager teams using Agile methodologies
  • Collaborate with key stakeholders including Customer Care Operations, Vertical Business leaders and legal throughout the product life cycle.
  • Perform competitive product analysis and market research to stay on top of industry trends
  • Partner closely with Analytics and Operations teams to ensure proper measurement instrumentation, monitoring and reporting of product success post launch
  • Communicate plans and progress to leadership and partner teams
  • Evangelize Automation/AI across the organization, drive integration with customers and partners and ensure desired positive impact is achieved


  • 4+ years in product management in an Agile environment, with a record of launching successful products to market.
  • Direct experience leading a product related to Self Service, IVR, and/or Messaging channels
  • Experience working with Automation and AI/ machine learning applied to yield optimization.
  • APIs as a product experience a strong plus
  • Demonstrated history in managing complex projects, with an acute attention to quality
  • Proven ability to problem-solve from the big strategic challenges to the small tactical decisions.
  • Experience guiding cross-functional teams, with the ability to interact with stakeholders at all seniority levels. Comfort operating in larger enterprise environments across cultures, locations, and time zones.
  • Excellent analytical and diagnostic skills
  • Proven growth mindset. Ability to think creatively and challenge the status quo.
  • Good judgment in balancing between innovation and robust operation, able to optimize productivity and efficiency when working with your partners.
  • Analytical and comfortable making data-driven decisions.
  • Excellent communication and interpersonal skills.
  • A high degree of comfort with ambiguity - you’re able to quickly develop hypotheses with limited information
  • Self-motivated and willing to handle competing priorities in a fast-paced environment

We are a building a high-performance team looking for others who will challenge us to become even better. Come join an organization where you’ll have the opportunity to contribute significant impact by solving problems at a scale available to only a few entities in the world. At Walmart the products you create are only bound by the scope of your imagination.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J . The annual salary range for this position is $90,000.00-$180,000.00 Additional compensation includes annual or quarterly performance incentives. Additional compensation for certain positions may also include: - Regional Pay Zone (RPZ) (based on location) - Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management. Option 2: 7 years’ experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 4 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.