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Senior Director I, Technology Operations (People Technology)



IT, People & HR, Sales & Business Development, Operations
Bentonville, AR, USA
Posted on Saturday, September 9, 2023
  • Location BENTONVILLE, AR
  • Career Area -
  • Job Function -
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition R-1629478

Position Summary...

What you'll do...

Are you passionate about pioneering cutting-edge technology that can revolutionize the world of associate (employee) experiences? Do you dream of playing a leadership role that will shape the future of Global People Systems?  If you possess a visionary mindset and technical depth, you may be interested in this opportunity.  
Join our dynamic and forward-thinking People Technology engineering organization as our Senior Director I of Technology Operations that focuses on Walmart’s international markets, where you’ll be at the forefront of driving international innovation, spearheading transformative projects and foundational improvements.  Your projects will have tremendous impact, be scalable, and at the center of platform modernization efforts in Walmart’s People Technology organization. 

About Team: 
Our team is focused on developing a streamlined, dependable company that includes service operations and technology solutions for Finance, People, and Associate Digital Experience (ADE). We also provide a variety of services such as procurement, supplier portfolio management, merchandising master data, and analytics. From developing HR chatbots and virtual assistants to creating invoice solutions and facilitating legal changes, we help drive efficiency across Walmart globally. 

What you'll do:

1. International Market Strategy: 

  • Understand and analyze international market trends, competitive landscape, and customer preferences to formulate a comprehensive software operations strategy. 

  • Collaborate with regional leaders and stakeholders to develop localized software offerings that cater to specific market needs, cultural differences, and regulatory requirements. 

  • Regularly assess each markets performance and adjust strategies as needed. 

2. Cross-Collaboration Leadership: 

  • Foster a culture of collaboration, innovation, and knowledge sharing across software development, product management, design, and quality assurance teams. 

  • Establish communication channels, forums, and processes that facilitate cross-functional collaboration and ensure that teams work seamlessly together. 

  • Lead regular cross-functional meetings to align goals, address challenges, and drive joint decision-making. 

3. Team Leadership: 

  • Recruit, hire, and onboard top-tier technology talent to build a diverse and high-performing team. 

  • Provide effective leadership, coaching, and mentoring to team members, empowering them to excel in their roles and contribute to the company's success. 

  • Promote a positive and inclusive team culture that encourages creativity, continuous learning, and professional growth. 

4. Operational Excellence: 

  • Ensure operational excellence best practices are implemented. 

  • Collaborate with engineering teams to establish efficient development workflows, automate repetitive tasks, and streamline the software development lifecycle. 

  • Monitor and evaluate operational processes, identifying opportunities for optimization, scalability, and improved efficiency. 

5. Stakeholder Engagement: 

  • Cultivate effective relationships with key internal and external stakeholders, including executives, clients, partners, and vendors. 

  • Serve as the primary point of contact for technology-related matters related to international markets, providing strategic insights and recommendations. 

  • Collaborate with stakeholders to align technology strategies with business objectives and customer needs. 

6. Innovation and Growth: 

  • Assist the exploration and assessment of emerging technologies, tools, and methodologies that can enhance software capabilities and drive market leadership. 

  • Collaborate with research and development teams to pilot, test, and integrate innovative solutions into existing software offerings. 

  • Drive a culture of continuous innovation by encouraging team members to propose and experiment with new ideas. 

7. Performance Metrics: 

  • Define and track key performance indicators (KPIs) related to software operations in international markets, such as product quality, time-to-market, customer satisfaction, and revenue growth. 

  • Regularly analyze KPI data to identify trends, areas for improvement, and opportunities for strategic adjustments. 

  • Utilize data-driven insights to make informed decisions and drive continuous improvement across software operations. 

What you'll bring:

  • 15+ years project and program management experience in software development technologies.

  • 8+ years of leadership experience managing a team of engineers and leaders, and collaborating with multiple cross functional teams. 

  • 5+ years experience with international markets, preferably in people technology or internal infrastructure projects or programs.

  • Experience collaborating with regional and global stakeholders to solve for large scale enterprise solutions which involve large teams.

  • Experience with defining, tracking, and analyzing KPIs related to software operations in international markets that drive continuous improvement.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J . The annual salary range for this position is $147,000.00-$252,000.00 Additional compensation includes annual or quarterly performance incentives. Additional compensation for certain positions may also include: - Regional Pay Zone (RPZ) (based on location) - Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.

Primary Location...

508 SW 8TH ST, BENTONVILLE, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.