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(USA) Technician V - ISD-2

Walmart

Walmart

Bentonville, AR, USA
Posted on Thursday, September 7, 2023
  • Location BENTONVILLE, AR
  • Job Function Software Development and Engineering
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition R-1634019

Position Summary...

What you'll do...

Job Summary:

The Walmart Network Operations Center (NOC) is a centralized collection of teams (Bentonville, AR) focused on specific business segments such as Enterprise Wireless, Enterprise Networks (Datacenter and Global WAN), and Store Wired Networks. The NOC serves as the first line of defense in our network to detect and address network events as they happen across the Walmart Enterprise.

About the Team:

The NOC monitors network performance. Network issues are brought up through alerting and dashboards. NOC engineers are normally engaged as L2 or L3 engineers to assist in telemetry for other issues whether that is client, server, or application. Monitor and address auto-generated alerts (tickets or email notification), dashboards, application tickets from the edge sites, Emergency Operations Center for weather/disaster issues, or in some cases, calls to the Contact Center.

schedule: daytime Sunday, Monday, Tuesday, Wednesday

What you’ll do …

  • Identify opportunities to improve tools and monitoring.
  • Splunk searches
  • Monitor and maintain NOC queues.
  • Ensure aged tickets are receiving updates.
  • Ensure critical tickets are receiving updates.
  • Ensure escalated issues are getting pushed and we are receiving updates in a timely manner.
  • Ensure calls and tickets are not being sent to level 2 or above without full level 1 troubleshooting.
  • Review tickets being logged for training opportunities.
  • Ability to check and configure the following within Cisco controllers and Mist.
  • Advanced client troubleshooting (debugs, handheld configurations, etc.)
  • Intermediate Wireless Troubleshooting using tools outside of the wireless controller CLI.
  • Ability to troubleshoot Walmart WIFI Intermediate LAN troubleshooting skills.
  • Escalations - Oldest incidents, Circuits, Hardware/Switches/AP’s, Starlink/LEO, Self-Service Tickets

What You’ll Bring:

  • Ability to perform Intermediate Wireless Troubleshooting.
  • Ability to troubleshoot Walmart WIFI Intermediate LAN troubleshooting skills.
  • Ability to handle scalations - oldest incidents, Circuits, Hardware/Switches/AP’s, Starlink/LEO, Self-Service Tickets.

About Function & Walmart:

Our associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practice. We expect our associates to Live our Values & Champion our Culture.

Ways of working:
Primarily onsite. Our campuses and data centers serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Minimum qualifications:

Effectively communication skills and the ability to identify and improve monitoring operations. Experience in network operations and service calls.

Preferred qualifications:

Experience in performing Intermediate Wireless Troubleshooting along with experience in troubleshooting WIFI and intermediate LAN troubleshooting skills.

Prior demonstrated ability to handle scalations on hardware/software issues including but not limited to circuits, /Switches/AP’s, Starlink/LEO and Self-Service Tickets.

Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Care, Distribution Center Management, Information Systems, Information Technology, Installing computer hardware or software, Investigations, Managing challenging workforce issues, Microsoft Office, Support Associates: Information Technology

Primary Location...

805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.