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Resolution Coordinator, Contact Center Operations



Bentonville, AR, USA
Posted on Saturday, August 26, 2023
  • Location BENTONVILLE, AR
  • Job Function Customer Service and Call Center
  • Employment Type Regular/Permanent
  • Position Type Hourly
  • Requisition R-1619884

Position Summary...

What you'll do...

Submitting your application to this requisition will place you into consideration for one of these roles: Resolution Coordinator I, II, & III. Your application will be evaluated for these roles based on experience, assessment results, and position availability.

We are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY

If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.

At Walmart we are always “Happy to Help”

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.

We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

Essential Job Functions

As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

The Requirements:

  • Must type a minimum of 25 WPM

  • Proficient with Microsoft Office programs (Outlook, Word)

  • High school diploma or GED

  • Successful completion of mandatory training

  • Customer service experience

  • Preferred - 6 months experience in a contact center or retail environment

  • Preferred – 6 months experience with computer processing/data entry software

Location: Work from Home in Approved States

Hours: We provide 24/7 customer care with a variety of shift opportunities

Associate Benefits: Based on eligibility by position and other terms and conditions of the plan documents

  • Medical/Dental/Vision

  • Matching 401K

  • Stock Purchase Plan

  • Annual Performance Bonus

  • Store Discount Card

  • Education Assistance

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

basic computer processing/data entry software

Primary Location...

508 SW 8TH ST, BENTONVILLE, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.