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(USA) Senior Director I, Software Engineering



Software Engineering, Sales & Business Development
Bentonville, AR, USA
Posted on Wednesday, August 23, 2023
  • Location BENTONVILLE, AR
  • Job Function Software Development and Engineering
  • Employment Type Regular/Permanent
  • Position Type Salary
  • Requisition R-1611325

Position Summary...

What you'll do...

Are you passionate about pioneering cutting-edge technology that can revolutionize the world of associate (employee) experiences? Do you dream of playing a leadership role that will shape the future of Global People Systems? If you possess a visionary mindset and exceptional technical expertise, you may be interested in this opportunity.

Join our dynamic and forward-thinking People Technology engineering organization as our Sr. leader in artificial intelligence, where you’ll be at the forefront of driving innovation, spearheading transformative projects and foundational improvements. We are seeking a visionary leader who can seamlessly bridge the gap between strategic planning and hands-on technical implementation. Your projects will have tremendous impact, be scalable, and at the center of platform modernization efforts in Walmart’s People Technology organization.

About Team:
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Tech’s Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience.

What you'll do:

Essential Functions

As the Senior Director of Software Engineering with a specialization in artificial intelligence, you will play a critical role in shaping and executing our AI strategy. Your primary responsibility will be to lead and mentor a talented team of AI engineers, ensuring the delivery of robust and reliable software products while optimizing our AI processes.

Leadership and Strategy:

  • Help define and drive the overall AI strategy and vision for the people technology in alignment with business objectives.
  • Identify opportunities to leverage AI technologies to enhance existing products, services, and processes, as well as explore new AI-driven business models.
  • Identify and implement industry best practices, emerging technologies, and methodologies to improve the efficiency and effectiveness of our AI systems.
  • Champion AI best practices, ensure responsible AI systems, and advocate to help make the work lives of our associates better through the effective use of the most advanced AI technology, including Generative AI

Team Management and Development:

  • Great communication skills with ability to convey complex ideas in a simple to understand manner
  • Lead, mentor, and inspire a team of AI engineers, fostering a culture of continuous learning and innovation.
  • Set clear performance expectations, conduct regular performance reviews, and support career development plans for team members.
  • Foster a collaborative and inclusive work environment that encourages open communication and constructive feedback.

Research and Development:

  • Stay up to date with the latest advancements in AI, machine learning, deep learning, natural language processing, and related fields.
  • Oversee research and development efforts to create state-of-the-art AI solutions that address complex business challenges.

Process Improvement:

  • Continuously analyze and optimize AI processes, methodologies, and tools to enhance efficiency and reduce time-to-market for software releases.
  • Champion the adoption of Agile and DevOps practices, driving continuous integration, continuous delivery, and continuous testing initiatives.

Collaboration and Communication:

  • Experience working with cross-functional teams, including software engineers, data scientists, product managers, and business stakeholders.
  • Collaborate with teams to integrate AI capabilities into existing and new products, ensuring seamless user experiences and value creation.

Performance Metrics and Reporting:

  • Define key performance indicators (KPIs) and metrics to measure the success and impact of AI initiatives.
  • Ensure effective monitoring systems are in place for production AI systems
  • Provide regular updates and reports to the executive team on the progress of AI projects and their alignment with business goals.

What you'll bring:

Requires knowledge of:

Modern Large Language Model (LLM) toolchains including vector databases, pipeline tooling such as LangChain, and experience leading complex Natural Language Processing (NLP) programs through the full development cycle.

Experience leading technology teams in People/HR domain and with handling interactions with legal, governance, and communications functions.

Experience with large model quantization and fine tuning is a plus

Experience training, validating, and deploying machine learning models at scale

Risk analysis methodologies; Cost Analysis; Business objectives; Classification of requirements; Domain Knowledge; User stories concepts; Functional / Non-Functional Requirements; Scoping and Estimation
To analyze the requirements/updates/modifications for alignment with business objectives and priorities. Articulate the impact of the proposed solution on business and its ability to address requirements. Mediate conflicting requirements of the various stakeholders. Guide teams to assess feasibility of new requirements. Prioritize the product/solution requirements to drive creation of Minimum viable Product (MVP) to meet the core requirements. Proactively identify areas for product enhancements, new features and updates based on customer requirements/ feedback. Contribute to the creation of user stories for complex requirements across the domain (For agile methodology). Direct and guide scoping for epics and user stories, make decisions on tradeoffs

Solution Design:
Requires knowledge of:
Software architecture; Distributed systems; Scalability; Design patterns; Disaster Recovery; Tech Stacks; Minimum Viable Product- MVP; Non-Functional Requirements; Detailed Design
To create simple, modular, extensible and functional design in adherence to the requirements for multiple products/solutions within a domain. Understand Customer requirements and analyze the gaps between existing architecture and customer requirements. Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security. Create detailed design using mock screens, pseudo codes and detailed functional logic of the modules for an entire product. Finalize the tech stack (For example MEAN, LAMP etc.) - for products/systems based on the business needs. Review the MVP to uncover risks and check for performance and usability; guide the team during MVP creation. Drive design of software, production and pre-production environments and deployment pipeline to continuously generate records for telemetry.
Knowledge and experience with container management tooling, such as Kubernetes, and effective use for AI system development

Experience leading teams building effective machine learning model monitoring and management systems, knowledge of effective design patterns for model monitoring.

Experience designing and managing large scale systems in multi-cloud environments

Requires knowledge of:
Coding standards and guidelines; Coding languages (E.g. JavaScript, Python, C# etc.), frameworks(E.g. ActiveX,.Net, Cocoa, Android application framework etc.), tools(E.g. Monday.com, Linx, Embold etc.) and Platforms (E.g. Microsoft Azure, Apple IOS etc.);Quality, Safety and Security (PCI etc.) standards; Emerging tools and technologies; Telemetry; CI / CD; Code Management Tools; SDLC; Secure SDL frameworks and tools
Machine learning and data manipulation Python libraries, such as scikit-learn, TensorFlow, Pytorch, Pandas.

To select appropriate frameworks (E.g., ActiveX, .Net, Cocoa, Android application framework etc.), platforms (Microsoft Azure, AWS, Apple IOS etc.), and environments for software coding/configuration and scripting (Applicable to IC & PL). Guide the team on coding patterns, languages and frameworks in line with evolving trends in the industry (Ex: reactive vs. imperative etc.) and drive scalability and security (Applicable to IC & PL). Drive Implementation of telemetry features by determining data/metrics requirement within the domain (Applicable to IC & PL). Support ad-hoc reviews of software code to ensure baseline mitigations for known risks. (Applicable only to IC). Create/configure minimalistic code for entire product/system and ensure the product is meeting business requirements, non-functional requirements, low-maintainability, high-availability and high-scalability needs (Applicable only to IC). Conduct code reviews for code developed by the team (Applicable only to IC). Arrange project requirements in programming sequence by analyzing requirements (Applicable only to IC). Drive creation of scripts for automation of repetitive and routine tasks in CI/CD (Continuous Integration/Continuous Delivery), Testing or any other process across the domain (Applicable only to IC). Drive security of the Code Base and ensure that no security violations are introduced.

Requires knowledge of:
Test case preparation; Test Objectives; Test Strategy; Test types; Test tools (E.g. - Automation - Selenium, Agile - Jira, Mobile - Eggplant etc.); Test Environment; Root cause analysis; Code Coverage; Test Coverage.
To translate customer requirements into test strategy (Applicable to IC & PL). Determine the testing tools (E.g. - Automation - Selenium, Agile - Jira, Mobile - Eggplant etc.), domains, environments and test types to be employed to achieve testing objectives (Applicable to IC & PL). Select, introduce and implement various tools for testing (Applicable to IC & PL). Identify scope and method of testing for each requirement (Applicable only for IC). Ensure that the test cases cover all the test scenarios (E.g., for functionality, performance, security, integration, data migration and accessibility) for the product/solution requirements (Applicable only for IC). Drive execution of test cases to test the code and detect errors and defects for the entire product utilizing relevant test automation techniques (Applicable only for IC). Ensure that the test cases cover all the test scenarios (E.g., for functionality, performance, security, integration, data migration and accessibility) for the product/solution requirements (Applicable only for IC). Ensure code coverage for relevant functional area.

Program Monitoring:
Requires knowledge of:
Program metrics; Program Reporting, logging tools and processes; Continuous Integration/Continuous Deployment (CICD)
To provide inputs to define performance objectives and metrics for tracking completion status of programs across multiple products within a domain. Engage with the relevant stakeholders to design a coherent view on program success metrics. Take proactive decisions in dealing with program risks related to forecasts, budgets and milestones. Strategize on the CICD management while ensuring business objectives are met as per plan.

Defect Management and Troubleshooting:
Requires knowledge of:
Defect life-cycle process, defect tracking tools and methodologies; Defect reporting; Regression testing; Root cause analysis; Root cause corrective action.
To conduct root cause analysis (RCA) and root cause corrective action (RCCA) to identify the origin of defects/ performance gaps and prevent them from recurring. Track registered issues for the product/solution and prioritize them for resolution. Measure usability of the product/solution as per customer/business requirement after defect fixing and plugging test gaps. Analyze the issues and plan a series of steps which potentially includes reconfiguration, integration, removal or addition of application components to enhance the application's functionality, usability and security.

DevOps Orientation:
Requires knowledge of:
Different operating systems; Software maintenance tools and techniques; Application monitoring tools and techniques; Debugging tools; Mock screen; Pseudocodes; Reverse Engineering; Traceability matrix; System performance, security, integration; Data migration and accessibility; Design Methodologies; Telemetry.
To establish end-to-end processes for application monitoring and support along with traceability matrix. Oversee initiatives for reducing Maintenance Debt for legacy/ declining applications liability, prioritizing urgent requirements and problems. Oversee domain/ multiple initiative level maintenance activities and reviews performance reports and user feedback, considering technical and practical constraints.
Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Embrace Change - Digital Transformation & Change - Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model.
Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and the EDLP and EDLC business models to all plans and initiatives.
Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Focus on our Associates - Diversity, Equity & Inclusion - Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs.
Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J . The annual salary range for this position is $161,000.00-$276,000.00 Additional compensation includes annual or quarterly performance incentives. Additional compensation for certain positions may also include: - Regional Pay Zone (RPZ) (based on location) - Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and7 years’ experience in software engineering or related area.
Option 2: 9 years’ experience in software engineering or related area.

4 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area.

Primary Location...

508 SW 8TH ST, BENTONVILLE, AR 72712, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.