Senior Manager I, Data Analytics

Position Summary...

What you'll do...

What you'll do...

Identifying, tracking and solving defects is critical for any organization’s sustainable success. Unresolved defects impact customer loyalty and create friction for its employees.

In this role you will:

• Leverage our defect management platform to identify and size our customer and associates’ biggest pain points which will influence enterprise-wide roadmaps and prioritization.

• Partner with our data science teams to develop best-in-class capabilities to identify defects programmatically, proactively and intelligently, and enable root cause analysis and case management to eliminate defects.

• Ensure final deliverables are actionable and communicated in a way that drives quantifiable business benefit in terms of improved efficiencies or improved decision making.

• Examples of deliverables could range from data base management, scorecard development, reporting and visualization development and automation, descriptive analytics followed by predictive /prescriptive analytics.

Desired Skills and Experience:

• Proficiency in SQL, GCP and R/Python.
• Visual Analytics Tools: Tableau, Looker, and Power BI

• A/B testing frameworks
• Hypothesis testing, statistics, and probability
• Working knowledge of Machine Learning frameworks
• Can effectively synthesize, visualize, and communicate ideas to others
• Storytelling using data
• Ability to support teams in multiple locations

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...