Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

• Provides support for maintaining the skills of associates by coordinating and facilitating certification courses (for example, American Board of Opticians); coordinating Computer Based Learning (CBL) courses for associates; and preparing, reviewing, analyzing, and monitoring reports, logs, and forms (for example, user ID reports, training participation).

• Develops training programs and materials by conducting training needs analysis; identifying and developing training content and materials; adapting existing training content and materials; and evaluating training effectiveness.

Leadership Expectations

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

• Customer/Member Centered: Satisfy the Customer/Member: Uses information and feedback to determine customer/member expectations. Works with others to exceed customer/member expectations. Seeks out ways to improve customer/member service. Teaches others how to find and use resources to respond to customer/member requests.

• Planning and Improvement: Plan for and Improve Team Performance: Plans work based on business priorities and explains to others what is needed to get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.

• Influence and Communicate: Communicate and Promote Commitment: Gives the information needed to gain support for ideas or plans. Builds trusting relationships and works with others to reach goals. Shares clear priorities and work practices with others. Prepares written work that is accurate and complete. Communicates in a respectful and professional manner.

• Adaptability: Adapt to Requirements: Adapts to changing demands and business needs. Encourages and embraces change, even when others hesitate. Builds the knowledge and skills to handle challenges and tasks. Sets an example for others when implementing changes (for example, readily carries out improvement efforts, handles change-related issues). Shows support for, commitment to, and trust in changes.

• Judgment: Make Informed Choices: Makes timely and effective decisions, even when information is not clear. Identifies and uses policies, procedures, and guides to make the right choices. Uses resources, data, tools, and facts to set priorities and make informed decisions. Identifies what might be a problem and corrects it or clearly describes it to those who can correct it.

• Execution and Results: Oversee Work and Get Results: Makes sure work is completed to expectations. Executes plans and manages own and others' time so that priorities are met. Gives others the support and information they need to get results. Organizes tasks and makes sure they are completed on time.

• Ethics and Compliance: Oversee Performance to Ethical Standards: Clearly explains policies and procedures and teaches others how to act in accordance with them. Guides associates on how to use the highest standards of integrity and ethics in their work. Helps managers find and correct ethical and legal problems. Treats all associates fairly and with respect.

• Talent: Provide Information and Feedback: Guides and teaches associates on how to perform their work. Assigns tasks to associates and provides the tools they need to carry them out. Gives clear, constructive feedback on performance to associates and leaders. Recognizes associates for their positive contributions. Shows concern for associates and is available to meet with them. Looks for and follows up on developmental opportunities.

• Training: Follows appropriate legal requirements when handling or filing associate personnel files and other sensitive and confidential information. Gives accurate information to associates on training policies, schedules, and procedures (for example, required training courses, computer-based training) when required to do so. Identifies training needs, tracks required training course attendance, and coordinates new associate orientation and training in a timely manner. Tells management about associate complaints or issues related to training schedules or problems completing training requirements. Develops or revises existing training content and materials for new or existing training programs or initiatives. Provides accurate information to associates on the safety eyewear program, requirements, and procedures (for example, required prescription documentation).

Physical Activities

The following physical activities are necessary to perform one or more essential functions of this position.

• Observes associate, customer, or supplier behavior.

• Enters and locates information on computer.

• Moves up and down stairs.

• Presents information to small or large groups and individuals.

• Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

• Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

• Visually locates merchandise and other objects.

• Visually inspects equipment.

• Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.

• Moves, lifts, carries, and places merchandise and supplies weighing up to 40 pounds without assistance.

• Stand for extended periods of time.

• Sit for extended periods of time.

• Communicates effectively in person and by using telecommunications equipment or electronic voice control equipment.

• Visually verifies and reads information, often in small print.

• Wear personal protective equipment (PPE) as required, which could include, but not be limited to lifting protection, fall protection, eye protection, hearing protection, respiratory protection, chemical protection, climate protection and electrical protection such as protective footwear.

Work Environment

Working in the following environment is necessary to perform one or more of the essential functions of this position.

• May work with substances that require special handling

• Work overnight, weekends, and varying shifts.

• Work indoors for extended periods of time.

Minimum Qualifications

• Previous experience in an optical environment (for example, lab, vision center, optometrist office) OR Previous experience training other associates/employees

Preferred Qualifications

• 1 year experience in an optical environment (for example, lab, vision center, optometrist office)

• 1 year experience in a manufacturing environment as a full-time trainer

• Previous experience, certification, or coursework in focus group/meeting facilitation