Senior Manager II, Business Operations - Walmart+ Business Operations Strategy, Appeasement

Position Summary...

What you'll do...

Walmart+ is a membership program that brings together in-store and digital benefits like no other retailer can. With membership benefits like Free store delivery, Free shipping with no order minimum, Mobile scan & go in-store, Early Access to Deals, and Member prices on Fuel, Walmart+ helps our members save time & money.

What you'll do...

We are looking for an experienced Senior Manager II to join the Walmart+ business team to develop scalable, omni-channel data driven strategies that drive elevated member ops experiences; with a focus on creating a proactive approach to member appeasement..

The Ops Strategy team is focused on identifying member pain points and influencing and communicating strategic priorities.

The Senior Manager II will drive business growth by developing and maintaining multiple internal and external business relationships; understanding and managing mutual value propositions, risks, and benefits; and supporting engagement and dialogue with stakeholders to mitigate risks, resolve issues, and realize value proposition and subsequent business objectives.

This role will Influence and drive the overall Ops strategy to ensure highest retention, paid conversion, upgrades as well as NPS by driving W+ Member Ops strategy and influencing cross-functional partners.

How will you Deliver for the Member?
Customer/Member Focus
• Delivers expected business results while putting the member first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking

• Develop a data driven proactive and reactive strategy for appeasement
• Manage and improve business results by overseeing evaluation and implementation of process improvement projects ; directing projects in consultation with leadership regarding solutions; reviewing reports; leveraging customer and operational needs and benchmarking competitors' programs.
• Ensures business and member needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders;
• Analytics / Strategic Thinking: Develop quantitative frameworks for how we should be thinking about appeasement and reducing defects and ensure that this framework fits within our broader business strategy
• Collaborative with stakeholders to ensure we are developing the right technology to enable proactive appeasement
• • Stays ahead of the curve on industry best practices for customer/member care, informing and driving adoption of relevant best practices to the W+ member ops strategy

You'll wow us if….

• Self-starter looking to develop and apply analytical frameworks to help solve complex open-ended business questions with relevant data.
• A good balance of strong analytical skills and thought leadership.
• You have experience working on reducing defects and/or appeasement strategy
• You can analyze data and deliver insights to be actioned Solving problems and analytical work excites you.
• You have strong analytical skills with proven experience of making data based decisions, working in tandem with business intelligence, data science and technology teams.
• You know how to leverage data to develop actionable strategic plans and develop roadmaps.
• Stays ahead of the curve on industry best practices, informing and driving adoption of relevant best practices

• You Thrive in ambiguity and comfortable in a start-up working environment.
• You are flexible and adaptable as the business evolves
• You’re highly skilled at leading multiple simultaneous projects.
• You excel at communicating at all levels of the organization.
• You possess a great deal of energy and a positive attitude.
• You have a high learning index, a high numeric ability and high verbal reasoning skills.
• You participate in strategic planning meetings to create alignment toward your organization's strategy.
• You have deep expertise in working in a cross functional environment, often in complex organizational matrixes.
• You are passionate about customer experience, retail, loyalty and operations

Minimum Qualifications

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and at least 3 years’ of experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters: Business Administration

• Proficiency in BI Tools (e.g. Tableau, Power BI, Looker)
• SQL experience

#WalmartPlus

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This role can be based in San Bruno CA (SFO), Hoboken NJ (NYC) or Bentonville, AR (XNA). This role is not fully remote and should be considered an hybrid role. Team office days occur each month and the candidate should be available to commute into the office for team meeting day(s).

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...