Senior Manager II, Business Operations - Walmart+ Member Operations (AR, NJ/NY, CA)

Position Summary...

What you'll do...

Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. Walmart+ helps our members save time & money, with membership benefits like Free Store Delivery, Free Shipping with no order minimum, Paramount+ streaming, Mobile Scan & Go in-store, Early Access to Deals, Walmart+ Item Rewards, In-Home add on, Spotify music streaming, Partner Exclusive Offers, and member prices on fuel.

We are looking for an experienced Senior Manager II of Membership Operations to join the Walmart+ business team to develop scalable, omni-channel strategies that drive new member growth and member retention in the most profitable manner. The Senior Manager II will own the operations of fulfillment based benefits and improving the member experience.

The Senior Manager II will have business ownership of improving the experience of those members that utilize fulfillment benefits such as Free Shipping, requiring understanding the member experience, root cause of problem areas and opportunities, and continuously improving the execution of servicing benefits. This includes partnering with key stakeholders to plan and drive changes to how orders are fulfilled, reducing defects towards perfect orders, and improving upon key fulfillment metrics with the ultimate goal of improving member retention. This individual will have business responsibility for the prioritization, development, and execution of the roadmap, and will partner with key stakeholders such as product, engineering, marketplace, customer care, accounting, legal, etc.

You'll wow us if….

• You are someone who takes end-to-end ownership to independently lead your team and cross-functional partners through strategic high visibility projects.
• You have deep expertise in working in a cross functional environment, often in complex organizational matrices.
• You display an ability to operate comfortably with ambiguity and lead the team through multiple complex initiatives simultaneously.
• You’ve shown an ability to build relationships and influence without authority.
• You have excellent communication and interpersonal skills to collaborate and communicate at the level of detail depending on the audience, including an executive audience
• You are structured in your thought process and can break down large problems into smaller simpler problems.
• You’re someone who can execute, with strong discipline and organization skills; someone who gets things done.
• You have strong analytical skills to interpret insights coming from various initiatives and have a mindset for continuous learning and improvement.
• You’re stimulated by challenges and are ready to engage at Fortune 1 scale.

Minimum Qualifications

• Bachelor's/Master's degree in accounting, engineering, information technology or related disciplines AND 4 years+ experience in Operations Management or related area OR 6 years+ experience in Operations Management or related area
• At least 3 years of supervisory experience
• Ability to travel when business needs require (<25%, often with multi night stays)

Preferred Qualifications

• MBA preferred
• 3+ years of experience in e-commerce, fulfillment, and / or membership programs
• 3+ years of supervisory experience
• Experience in OKR / KPI setting, program ownership, test design and implementation, product roadmap process, and operations process improvement

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...