TeamDynamix Administrator Manager
University of Arkansas
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Closing Date:
Type of Position:
IT Support
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
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Department:
Enterprise Application Services
Department's Website:
Summary of Job Duties:
The TeamDynamix Administrator Manager serves as the primary technical administrator and subject matter expert for the university's TeamDynamix platform, supporting IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) initiatives. This position is responsible for configuring, maintaining, optimizing, and continuously improving the TeamDynamix ecosystem to enhance service delivery across campus. The role manages day-to-day platform administration including user management, security roles, permissions, service catalogs, forms, workflows, and automation rules; designs and implements custom applications, workspaces, and dashboards to meet departmental requirements; performs regular system maintenance, updates, and supports patches in coordination with vendor release schedules while monitoring system performance and managing integrations with campus systems such as Active Directory, SSO, HR systems, and student information systems; collaborates with stakeholders to design and implement ITIL-aligned service management processes encompassing incident, request, change, problem, and knowledge management workflows; creates and optimizes project templates, resource pools, and portfolio management structures while building and analyzing service metrics and KPIs to identify improvement opportunities; provides comprehensive training and support to TeamDynamix users across campus through workshops, training materials, user guides, and knowledge base articles while serving as tier 2/3 support for complex platform issues; partners with IT leadership and campus departments to understand business requirements, facilitate requirements gathering sessions, and translate needs into technical solutions; participates in IT governance committees and coordinates with the TeamDynamix vendor for support, feature requests, and roadmap planning while building relationships with peer institutions to share best practices. In addition to platform administration, this position supervises and mentors a team of IT support technicians, ensuring the efficient resolution of IT issues and providing excellent customer service to end-users across the university. The manager offers guidance, training, and conducts performance evaluations for team members while fostering their professional development. This role oversees the technical support function, ensuring the team delivers exceptional customer service and addresses end-user IT needs in a prompt and professional manner.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
Bachelor’s degree in IT, computer science, business information systems, or related field; OR equivalent combination of education and experience
At least three to five years of experience in IT system administration
At least three years of hands-on experience with TeamDynamix
Preferred Qualifications:
Completion of TDX Foundations Module or completion of vendor-provided TDX training
Experience in TeamDynamix Integration Platform as a Service (TDX iPaaS)
ITIL Foundation certification or higher
Experience in IT system administration in higher education
Experience with change management and technology adoption strategies
Experience with workflow design and business process automation (JSON scripts)
Knowledge, Skills & Abilities:
Knowledge of higher education business processes and academic technology environments
Customer service orientation with patience for supporting users at various technical skill levels
Strong written and verbal communication skills with the ability to translate technical concepts for non-technical audiences
Excellent problem-solving and analytical thinking abilities
Proficiency in web technologies (HTML, CSS, JavaScript) and REST APIs
Familiarity with integration methods, including iPaaS, webhooks, and web services
Proven ability to manage multiple projects and priorities in a fast-paced environment
Collaborative mindset with ability to work effectively across departments
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
