Computer Support Specialist
University of Arkansas
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Closing Date:
Type of Position:
IT Support
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:
Fulbright College IT Support Team B
Department's Website:
Summary of Job Duties:
This Computer Support Specialist position will provide end-user computer and device support in a dynamic higher education environment, serving staff and faculty at all levels and across a diverse array of departments and disciplines, while working on campus to ensure required on-premises support and in-office load balancing. This position requires the ability to provide support ranging from Level 1 inquiries to highly specialized requests. The ideal candidate will have experience in computer lab management, end-user computer deployment, and proficiency with at least one device management tool such as Intune, KACE, or Jamf Pro. This role will encompass support for scientific research, field research, media studios, classrooms, digital signage displays, and departmental offices, necessitating the capacity to support all major device types, including Windows, Mac, iPhone/iPad, and Android.This employee should also have a working and reliable personally owned vehicle for occasional off-campus deployments, support, maintenance, and pickups. Additionally, maintenance tasks must occasionally occur on weekends or afterhours, so the employee should be prepared to amend work schedule on occasion.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, but relevant equivalent experience will be considered
At least two years of experience in a similar role providing end-user computer and device support
Applicable equivalencies may be considered on the above qualifications.
Preferred Qualifications:
Proficiency in both Windows and macOS operating systems
Experience with device management tools such as Intune, KACE, or Jamf Pro
Knowledge, Skills & Abilities:
Knowledge of best practices for computer and device security, including antivirus and anti-malware solutions
Knowledge of software deployment and patch management
Strong problem-solving and troubleshooting skills, with the ability to adapt to new technologies
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Customer-oriented skill and commitment to providing exceptional service to end-users
Ability to work independently and as part of a team in a fast-paced environment
Ability to access a reliable personally owned vehicle for occasional off-campus tasks
Ability to flex slightly to amend office hours for occasional tasks to be performed afterhours or on weekends
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
