Retention Coordinator (Student Support & Development)
University of Arkansas
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Closing Date:
Type of Position:
Student Support Services
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:
Student Affairs Retention Outreach
Department's Website:
Summary of Job Duties:
NEXUS is a newly restructured student support department within the Division of Student Affairs at the University of Arkansas. We provide proactive and community-centered support to uniquely identified students, including first-generation, low-income, freshman commuter, transfer, and specific scholarship recipients. Our team is committed to advancing student retention, belonging, and academic achievement through direct coaching, peer mentoring, resource connection, and strategic outreach.This Coordinator serves as a key member of the NEXUS team, overseeing the day-to-day operations of the phone outreach team and peer mentoring. This role ensures strategic operations, provides leadership to student staff, and supports broader retention outreach initiatives. The ideal candidate is proactive, organized, and service-oriented with strong leadership and communication skills. This position is designed to support the Student Support and Development branch of the department.
This role contributes directly to the mission of NEXUS by helping students navigate the university experience and thrive through intentional engagement and support.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
Bachelor’s degree from an accredited institution of higher education (all majors welcomed with relevant experience)
At least one year of experience working in higher education, student services, or a related field. This may include part-time, volunteer, and other relevant professional or leadership experiences
Applicable equivalencies may be considered for the above qualifications.
Preferred Qualifications:
Experience working with academic retention, academic advising, financial aid, scholarship cohorts, mentoring, or college access and completion programming
Experience working with first-generation, low-income, commuter, or transfer student populations
Supervisory experience in any work setting
Experience with educational and/or training content creation
Knowledge, Skills & Abilities:
Knowledge of academic requirements related to postsecondary enrollment and completion
Superior interpersonal, listening, oral and written communication skills to effectively and professionally communicate using tact and diplomacy
Demonstrated self-management, organizational, and time management skills
Proficient skill documenting, assessing, and evaluating program-related information and outcomes
Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action
Proficient skill using Microsoft Office Suite, specifically MS Excel, PowerBI, MS Forms, student databases, design software, and other related technology, such as Starfish (UASuccess), Blackboard, and Workday.
Ability and willingness to provide hands-on, step-by-step guidance and support to students
Ability to think critically, exercise mature judgment in identifying problems, and generating solutions
Ability to maintain effective working relationships, build trust, and work collaboratively with stakeholders
Ability to work minimal evenings and weekends, based on office needs
Ability to adapt to frequent changes, balance multiple competing priorities and perform highly detailed work
Ability to interact with a high degree of contact within the student and learning environment
Organizational and prioritization abilities in accomplishing tasks
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
479-575-2441 - fdagrosa@uark.edu
C.J. Mathis, NEXUS Director
479-575-5781 - cmathis@uark.edu
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
