Assistant Director of Operations - ROAR First Year Advising Center
University of Arkansas
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Closing Date:
Type of Position:
Professional Staff - Academic Affairs
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas at Fort SmithUniversity of Arkansas – Fort Smith
The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that’s redefining higher education. We’re on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations. Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor’s, and master’s degrees. We’re committed to building a diverse community that mirrors Arkansas’s rich tapestry, reflecting our dedication to serving the state’s varied population while enhancing the quality of our institution.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.
Fort Smith, Arkansas
Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.
Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.
If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.
Department:
ROAR First Year Advising
Department's Website:
Summary of Job Duties:
The Assistant Director of Operations for the ROAR First Year Advising Center is responsible for coordinating the daily operations of the center by overseeing student intake processes, communications, advisor assignments, data management, and logistics. This position works closely with Admissions, Registrar, Financial Aid, Business Office, and New Student & Family Programs to coordinate communication campaigns and onboarding-related tasks for incoming students. The position manages front-desk operations, supervises student employees, and coordinates the public availability for advisors and enrollment operations. The position works with the Director of Academic Programs Support to facilitate the institution’s waitlist process. The position also advises transfer, nontraditional, and lifelong learners, assists with credit evaluation, and works to support collaborative reenrollment efforts. This position oversees the ROAR case management process, conducts student interventions, and serves on the Admissions Appeals Committee.The Assistant Director of Operations reports to the Director of First-Year Advising.
Qualifications:
Required Education & Work Experience: Minimum qualifications include a bachelor’s degree and three years of experience in higher education or related field.
Preferred Education and/or Work Experience:
Master’s degree
Experience in a student-facing position, including academic advising, career services, admissions, or financial aid
Experience with student information systems, student success platforms, and/or large-scale communications
Leadership experience
Experience supervising employees
Experience facilitating employee communications and training
Experience working with first-generation students and families
Essential Duties and Responsibilities:
(15%) Oversee and manage the daily operations of the ROAR First-Year Advising Center by developing and managing intake processes and front counter operations. Closely monitor Admissions application information to determine advising caseloads and assign advisors to entering students. Monitor the volume and content of incoming communications and develop appropriate protocols for response.
(15%) In collaboration with Admissions and New Student & Family Programs, develop advising- and onboarding-related campaigns for incoming students. Coordinate advising operational communications with numerous campus partners, including Student Success & Retention, college advising offices, and academic departments. Provide reports to academic leadership regarding information and data needs. Work regularly across campus partners to improve the student onboarding experience and positively affect yield.
(15%) Oversee the hiring, onboarding, training, and management of student employees and their daily tasks, which includes providing essential customer service to students and families and auditing, organizing, and indexing documents into appropriate information systems. Ensure student workers are available to the needs of the office and are proactive in addressing gaps.
(10%) In collaboration with the Director of Academic Programs Support, provide consistent input of course capacity and student demand, as well as oversee course waitlists. Assist with research projects in Student Success & Retention looking at yield, yearly course demand, and advisor engagement/capacity. Provide feedback to academic leadership on incoming student curricular needs.
(10%) Serve as an advisor for transfer, nontraditional, and lifelong learner students. In collaboration with Admissions and other campus partners, support reenrollment efforts for students who have stopped out. At the direction of the Provost, serve on the Admissions Appeals Committee.
(10%) Assist students with scheduling appointments, change of schedules, registration assistance, and answering general questions. Support students and families by making appropriate referrals and having detailed knowledge of processes and procedures across campus.
(10%) Oversee the ROAR case management process as directed by the EAB Leadership Team. Review notifications and progress reporting for ROAR students. Assign students to advisors for interventions and track the intervention’s effectiveness. Provide feedback to the EAB Leadership Team regarding case management each fall/spring semester.
(5%) Oversee purchasing, expense reporting, and other Workday HCM/Finance processes for the First-Year Advising Center.
(5%) Actively participate in campus events and programs, including Majors Expo, New Student & Family Program events, Admissions events, and Commencement.
(5%) Provide testing and training on student and staff usage of technical platforms, including Workday Student.
Other Duties and Responsibilities:
Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork
Consistent on-time attendance is required
Duties, responsibilities, and activities may be adjusted as necessary
Other Knowledge, Skills, and Abilities: To perform the job successfully, the following competencies are required for the essential functions of this position:
Excellent communication skills, both in writing and speaking
Strong attention to detail
Critical thinking and problem solving
Willingness to try new ideas and embrace change
Ability to foster a healthy, motivating team dynamic
Commitment to collaboration and healthy interdepartmental relationships
Technical competency with student information systems, learning management systems, and student success platforms
Ability to work in a quality-focused service environment with excellent organizational skills
Additional Information:
Working Relationships: Works regularly with a collaborative team of faculty, staff, and students from across the institution. Frequently interacts with parents or other family members in support of student success. Occasionally works with external members of the community.
List Employees Supervised:
Student employees
Special Job Dimensions: Work performed primarily in an office setting, normatively 8:00-5:00pm. Flexible and/or weekend hours occasionally required. Infrequent travel may be required.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
