Student Technology Center (STC) Manager
University of Arkansas
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Closing Date:
Type of Position:
IT Support
Workstudy Position:
Job Type:
Regular
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
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Department:
Desktop Support
Department's Website:
Summary of Job Duties:
The Student Technology Center (STC) Manager plays a crucial role in enhancing the technological experience on campus, supporting academic technologies, and fostering a technologically enriched environment that enables student and campus success. As a hands-on supervisor responsible for the leadership and operations of the Student Technology Center, the manager’s duties include: Operations management, Development leadership, and Laptop Lending.Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum qualifications:
Bachelor’s degree in computer science or related
At least three years of supervisory experience
Experience with inventory management and reporting
Experience with successful project management capabilities
At least two years of strong customer service skills
Applicable equivalencies may be accepted on the above qualifications.
Preferred Qualifications:
Proven experience with addressing challenges, with a solutions-oriented approach
At least five years of experience in computer support
At least two years of experience in computer facility management and troubleshooting
Experience working with and mentoring students
Experience with documenting services and procedures
Experience with providing customer service
Knowledge, Skills & Abilities (KSAs):
Knowledge of current computer hardware, software, and emerging technologies
Strong customer service skills
Strong interpersonal skills
Effective verbal and written communication skills
Skill in establishing and maintaining standards, policies and operational effectiveness of technology help center operations. Show care and thoroughness in adhering to process and procedure that assure quality
Ability to present and exchange technical information with other technicians
Ability to establish and maintain an effective working relationship with faculty, staff, students, and the public
Ability to communicate effectively with individuals at all levels of the college
Ability to work in a team environment with a collaborative approach to decision making
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
