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Closing Date:

Type of Position:

Professional Staff - External AffairsNo

Job Type:

RegularNo

Institution Name:

University of Arkansas at Fort Smith

University of Arkansas – Fort Smith

The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that’s redefining higher education. We’re on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations. Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor’s, and master’s degrees. We’re committed to building a diverse community that mirrors Arkansas’s rich tapestry, reflecting our dedication to serving the state’s varied population while enhancing the quality of our institution.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.

Fort Smith, Arkansas

Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.

Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.

If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.

Department:

CRPFDEG | Corporate & Foundation Engagement

Summary of Job Duties:

The Donor Experience Officer is responsible for enhancing and managing the overall experience of our donors, ensuring that each supporter feels valued, appreciated, and connected to our organization’s mission. This role involves developing and implementing strategies to foster long-term relationships with donors, overseeing personalized communication plans, and creating impactful stewardship programs.

Qualifications:

Required Education & Experience:

• Bachelor’s degree in nonprofit management, communications, business, or a related field and/or 1-2 years of experience in donor relations, fundraising, or a similar role within a nonprofit organization.

• Excellent communication and interpersonal skills, with a proven ability to build and maintain relationships with diverse stakeholders.
• Strong organizational and project management skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in CRM software (e.g., Salesforce, Raiser’s Edge) and Microsoft Office Suite.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment,

Preferred Qualifications:

• Experience with event planning and execution.
• Knowledge of donor stewardship best practices and trends in nonprofit fundraising.

Key Responsibilities:

Donor Relationship Management:

• Develop and maintain personalized engagement plans for specified donor segments, including annual giving, major gifts, and planned giving.
• Conduct regular outreach to donors to build and strengthen relationships, including phone calls, emails, and personal visits.
• Monitor and report on the effectiveness of individual engagement and stewardship initiatives.
• Maintain accurate donor records and track engagement activities using the organization’s CRM system.

Stewardship and Recognition:

• Design and execute personalized donor recognition programs, including thank-you letters, acknowledgment events, and special initiatives.
• Track and analyze donor feedback to improve engagement strategies and recognize donor contributions effectively.
• Coordinate with the communications team to create impactful donor stories and testimonials

Event Planning and Coordination:

• Organize donor appreciation events, including galas, luncheons, and behind-the-scenes tours.
• Work with internal teams to plan and execute successful donor events that align with the organization’s goals and values.

Collaboration and Teamwork:

• Work closely with the development team to align donor experience strategies with overall fundraising goals.
• Collaborate with other departments to ensure a consistent and cohesive approach to donor communications and events.

Additional Information:

Background Check Requirements: Criminal and Motor Vehicle background checks

$45,000-50,000/year, commensurate with education and experienceCover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)Proof of Veteran Status

Special Instructions to Applicants:

Human Resources 479-788-7080

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Talking

Frequent Physical Activity:

Hearing

Occasional Physical Activity:

Sitting

Benefits Eligible:

Yes