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Online Student Liaison

University of Arkansas

University of Arkansas

Fayetteville, AR, USA
Posted on Friday, June 28, 2024

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).


If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.


Closing Date:

07/05/2024


Type of Position:

Staff - Clerical


Workstudy Position:

No


Job Type:

Regular


Work Shift:

Day Shift (United States of America)


Sponsorship Available:

No


Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.


Department:

Online Student Liaison Office


Department's Website:

https://globalcampus.uark.edu/


Summary of Job Duties:

The Online Student Liaison’s primary responsibility is to provide student support services for prospective and current online students. This position is to provide continued top tier student support services for online students at the University of Arkansas. The Online Student Liaison reports to the Online Student Support Manager and plays a key role in retaining online students.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.


Qualifications:

Minimum Qualifications:

  • Bachelor’s degree in English, Comm, Education, or a related field from an accredited institution of higher education

Preferred Qualifications:

  • At least two years of experience providing administrative services in a higher education setting

  • At least one year of experience providing customer service

  • Experience using business Microsoft 365

  • Excellent oral and written communication skills

  • Experience working with non-traditional off-campus or online programs and students

  • Experience using Customer Relationship Management software (e.g. Slate, Salesforce)

  • Experience with University of Arkansas student support systems and resources

Knowledge, Skills & Abilities:

  • Knowledge of the organization and administration of various higher education academic and social programs

  • Knowledge of campus and community resources

  • Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs

  • Strong analytical skills

  • Ability to use data and metrics to back up assumptions, make recommendations, and drive actions

  • Excellent written communication skills as evidenced by application materials


Additional Information:

A writing sample will be requested with application materials. Instructions for completion will follow.


Salary Information:

$38,563


Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Writing Sample

Optional Documents:

Proof of Veteran Status


Recruitment Contact Information:

Nina Reich
HR Coordinator
nareich@uark.edu


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.


Special Instructions to Applicants:

WRITING TASK

Online Student Liaisons often pick up correspondence from a number of starting points. Below are mock emails you might encounter as a liaison. For this exercise, please compose a response to answer each email as though you are an Online Student Liaison. All questions can be answered by using the pages found from our U of A Online site. Keep in mind, your tone and writing ability is more important than your technical accuracy! If you are in this position you are not allowed to feed student information into an AI.

Online Student Liaisons are dedicated to complying with FERPA (https://registrar.uark.edu/student-records/ferpa/ferpa-for-advisors-admin.php).
Here are a few resources that may help you find the information you need to resolve the mock emails. As a liaison, you will often have to research and find reliable information on U of A websites to aid students.

-https://admissions.uark.edu/index.php
-https://online.uark.edu/index.php
-----------------------------------------------------------------------------------------------------------------
1. From: Online Student Liaison Office
To: U of A Admissions

Hello,

We have an applicant, Anne Moore, who sent their transcript from Pulaski Tech on
August 15 via Parchment. Their application still shows that the transcript hasn’t
been processed. Can we check the status of this student’s transcript?

Thanks!
Liaison A

From: U of A Admissions
To: Online Student Liaison Office

Hi,

We received a transcript from a student who attended Pulaski Tech on August
15, but it looks like the transcript provided may list a different last name than the
student record you indicated. Can you confirm with the student if they have a
previously-used last name, such as a maiden name?

Best,
Sam in Admissions

Please compose an email response to the student based on these two emails. In this scenario, a different liaison has asked the admission office for help with a student’s issue. You are picking up where that liaison left off in the process of helping the student.
-----------------------------------------------------------------------------------------------------------
2. From: dtflynn@mail.xx
To: Online Student Liaison Office

Hi, my name is Darius Flynn. I’m a licensed practical nurse (LPN) and I was
looking into your LPN-BSN program, and it looks like a great fit for me! I heard
from my Auburn community college advisor that your program has my state
authorized, and some of my peers have gone through UARK. Can I still apply?

Best,
Darius Flynn

Please compose an email response to the student.
-----------------------------------------------------------------------------------------------------------
3. From: paola.h.ramirez@mail.xx
To: Online Student Liaison Office

hi I was just looking at your educational leadership pgrm. when is the next
deadline for it? where are all the required courses?

paola
Sent from my iPhone

Please compose an email response to the student.
-----------------------------------------------------------------------------------------------------------
4. From: dg1962@mail.xx
To: Online Student Liaison Office

Good morning,

I heard that I won’t be able to take free classes online as a senior Razorback. I
am living in Texas and have been an Arkansas fan for so long. Is there any way you can change
this for me?

Please compose an email response to the student.
-----------------------------------------------------------------------------------------------------------


Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.


Constant Physical Activity:

Manipulate items with fingers, including keyboarding, Sitting, Standing


Frequent Physical Activity:

Repetitive Motion


Occasional Physical Activity:

N/A


Benefits Eligible:

Yes