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Registrar's Assistant

University of Arkansas

University of Arkansas

Fayetteville, AR, USA
Posted on Saturday, April 13, 2024

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

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If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

Type of Position:

Staff - Clerical

Workstudy Position:


Job Type:


Work Shift:

Sponsorship Available:


Institution Name:

University of Arkansas at Fort Smith

University of Arkansas – Fort Smith

The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that’s redefining higher education. We’re on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations. Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor’s, and master’s degrees. We’re committed to building a diverse community that mirrors Arkansas’s rich tapestry, reflecting our dedication to serving the state’s varied population while enhancing the quality of our institution.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.

Fort Smith, Arkansas

Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities.

Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080.

If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied.


Registrar's Office

Department's Website:


Summary of Job Duties:

The Registrar Assistant serves as the primary contact at the front service counter to greet and serve student and community. This person is responsible for completion of work activities associated with student registrations, add/drops and student record requests, provides accurate records information and services to students, the public, faculty, and campus community in a positive customer service delivery. He/she is cross trained in many Registrar’s Office functions and provides backup support as needed. This person serves as a student advocate who is committed to helping students find educational success. The Registrar Assistant reports to the registrar and associate registrar.


Required Education and/or Work Experience: High school diploma or equivalent, plus two semesters of college-level coursework, and one (1) year of experience in office/records keeping or related field is required. Computer skills are necessary. Other job-related education and/or experience may be substituted for part of these requirements.

Preferred Education and/or Work Experience: Associate degree; prior experience in a college admissions or records/registrar office.

Essential Duties and Responsibilities:

  • Greets and serves the students and community at the Registrar’s Office service counter.
  • Provides assistance in the Registrar’s Office to students, faculty, staff, and the general public by handling transcript requests, answering questions, making ID cards, and distributing appropriate forms at the service counter or by telephone as needed.
  • Receives, processes and audits registrations and change of schedule forms to ensure information is correct in computer database. Makes corrections as appropriate. Prints schedules as needed.
  • Processes enrollment and degree verification requests for student loans, job applications and other requests with proper written release from the student.
  • Serves as the initial contact person for customers at the service counter and via the primary telephone line to the Records Office.
  • Processes transcript requests and prepares them for distribution.
  • Interprets policies, procedures, rules, and regulations associated with registration and makes appropriate recommendations and decisions.
  • Works with the UAFS document imaging system.
  • Maintains supply of forms distributed at the service counter by checking them for accuracy and making corrections as needed.
  • Maintains student records in accordance with FERPA and university regulations.

Other Job Duties and Responsibilities:

  • Other duties as assigned.

Knowledge, Skills, and Abilities:

To perform the job successfully, the following competencies are required for the essential functions of this position:

  • Excellent customer service skills.
  • Excellent telephone and written communication skills.
  • Ability to successfully function within a fast paced, stressful environment, while maintaining a positive attitude toward students and coworkers.
  • Accuracy and attention to detail.
  • Consistent on-time attendance.
  • Knowledge of FERPA and the highly confidential nature and scope of this position.
  • Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and to provide leadership for subordinates.
  • Excellent data entry skills with the ability to access and load student information into Banner.
  • Knowledge of the university’s policies, processes and academic programs.
  • Ability to maintain a filing system.
  • Professional demeanor and commitment.
  • Ability to work with a diverse student population.
  • Caring attitude and commitment to seeing students achieve academic success.

Additional Information:

Working Relationships: The registrar assistant works with a dynamic team of staff in a fast-paced environment focused on customer service. He/she will have daily contact with students, enrollment management staff members, university administrators, faculty, and professional peers.

List Employees Supervised: NA

Special Job Dimensions: Work is performed in a professional office setting. Occasional extended walking required (on-campus) for deliveries and errands. Walks and sits for extended periods of time doing data entry, bends to find materials in files. Occasional overtime required during peak periods.

The Registrar’s Office hours are Monday, Wednesday, Thursday 8:00 am – 5 pm; Tuesday 8:00 am – 6 pm; Friday 9:00 am -5:00 pm. Occasional evening coverage to 6:00 pm may be required..

Background Check Requirements. criminal and financial

Salary Information:


Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Human Resources 479-788-7080

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:


Frequent Physical Activity:


Occasional Physical Activity:


Benefits Eligible: