Assistant Director of Member Services
University of Arkansas
This job is no longer accepting applications
See open jobs at University of Arkansas.See open jobs similar to "Assistant Director of Member Services" Northwest Arkansas. Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions.
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). To view the job posting closing date please return to the search for jobs page.
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
Type of Position:
Professional Staff - External Affairs
Workstudy Position:
Job Type:
Fixed Duration of Project/Grant (Fixed Term)
Work Shift:
Sponsorship Available:
Institution Name:
University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:
Alumni
Department's Website:
Summary of Job Duties:
The Assistant Director of Member Services is responsible for the membership experience. This includes promotional messaging, experience, and service excellence. It also includes membership fulfillment coordination, membership value support, perks program maintenance, and development. The position is integral to developing messaging associated with membership acquisition and the appeals process.The Assistant Director of Member Services will work closely with the Alumni Team to promote the Association. This position reports to the Director of Strategic Alumni Services and supervises one student worker.
This position requires occasional evening and weekend work.
Teamwork, flexibility and a positive attitude are essential for working with volunteers and other Association staff members.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
Bachelor’s degree from an accredited institution of higher education
At least two years of experience in customer service
At least one year of experience in program management responsibilities, must include collaborative projects and work within budgets
Preferred Qualifications:
Experience with CRM
Two years of professional experience in advertising, public relations, or similar
Experience with Encompass software
Experience in a university or alumni association setting
Experience with a non-profit organization
Knowledge, Skills & Abilities:
Knowledge of AP style
Excellence in written and verbal communications
Demonstrated writing and editing skills
Strong organizational and interpersonal skills
Ability to prioritize, implement and manage multiple projects and due dates
Ability to maintain the confidentiality of records and information
Ability to research, analyze and compile data
Ability to be punctual and dependable
Additional Information:
This position is renewable annually based on continued need for the position, availability of funding, and satisfactory job performance.
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
jmenke@uark.edu
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
N/A
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
YesThis job is no longer accepting applications
See open jobs at University of Arkansas.See open jobs similar to "Assistant Director of Member Services" Northwest Arkansas.
