Admissions Customer Service Manager
University of Arkansas
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Type of Position:Professional Staff - Project/Program Administration
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
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For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
The Admissions Customer Service Manager is responsible for managing the customer service center. The Admissions Customer Service Manager should be current and well informed on admissions and enrollment related policies and procedures ensuring that student staff consistently provide the highest level of customer service to students, faculty, and staff. This position supervises work-study positions, trains staff, creates and maintains training materials, evaluates workflow needs and reassigns staff and workloads as appropriate. This position serves as the front line, central point of contact for students, staff, and faculty within and outside the GSIE unit on graduate and international admission processes, workflows, and the admission and enrollment status of applicants.
Summary of Job Duties:
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
An earned bachelor's from an accredited institution
At least one year of experience in implementing customer service and/or business process solutions
Applicable equivalencies may be considered on the above qualifications.
At least two years customer service experience
At least one year of related higher education admissions experience
Proficient in Microsoft Office Suite (particularly MS Word and Excel) and ability to learn other software as required
Knowledge, Skills & Abilities:
Knowledge of and the ability to learn university policies and procedures
Excellent communication and relationship building skills
Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Organizational skills in managing projects simultaneously while maintaining a satisfactory work product
Ability to understand and comply with the Family Educational Rights and Privacy Act (FERPA)
Ability to demonstrate and explain how to navigate and view the Slate admissions process to external audiences
The ability to receive and follow directions, while maintaining the ability to question current practices and policies
Ability to accurately prepare and maintain records, files, and reports
Ability to communicate effectively in both verbal and written form
Ability to handle difficult and stressful situations with professional composure
Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public
Ability to work successfully as a member of a team and independently with moderate supervision
Ability to plan, assign, train, and supervise the work of others
Required Documents to Apply:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Criminal Background Check, Sex Offender Registry
Pre-employment Screening Requirements:
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.