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Senior Online Student Liaison

University of Arkansas

University of Arkansas

Fayetteville, AR, USA
Posted on Thursday, September 14, 2023

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Type of Position:

Staff - Clerical


Workstudy Position:

No


Job Type:

Regular


Work Shift:

Day Shift (United States of America)


Sponsorship Available:

No


Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.


Department:

Online Student Liaison Office


Department's Website:


Summary of Job Duties:

The Senior Online Student Liaison’s primary responsibility is to provide student support services for prospective and current online students and coordinate office processes and procedures. This position provides coordination and support within the Online Student Liaison team to provide top-tier student support services for online students at the University of Arkansas. The Senior Online Student Liaison reports to the Online Student Support Manager and plays a key role in office operations and in the success of online students.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

This position requires regular in-person work at our offices in Fayetteville, Arkansas.


Qualifications:

Minimum Qualifications:

  • Bachelor’s degree from an accredited institution of higher education

  • Excellent oral and written communication skills

  • At least one year of experience providing admissions-related customer support to online higher education students


Preferred Qualifications:

  • Experience providing admissions-related customer support for online students at the University of Arkansas

  • Experience with Slate or a similar Customer Relationship Management system

  • Experience working with non-traditional off-campus or online programs and students

  • Experience with University of Arkansas student support systems and resources

  • Experience leading projects and meeting objectives

  • Experience supervising part-time and/or student staff


Knowledge, Skills & Abilities:

  • Knowledge of the organization and administration of various higher education academic and social programs

  • Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs

  • Strong analytical skills

  • Ability to use hard data and metrics to back up assumptions, make recommendations, and drive actions


Additional Information:


Salary Information:

$42,000


Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status


Recruitment Contact Information:

Tina Paul, HRP
tinapaul@uark.edu


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.


Special Instructions to Applicants:


Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.


Constant Physical Activity:

Manipulate items with fingers, including keyboarding, Sitting, Standing


Frequent Physical Activity:

Repetitive Motion


Occasional Physical Activity:

N/A


Benefits Eligible:

Yes