Job Details:

Job Description:

Summary

Join our dynamic team and play a crucial role in supporting Sales Account Managers with large volume retail service accounts of beef and pork. This position offers a variety of responsibilities, ensuring that no two days are the same. You'll be at the heart of our operations, helping to maintain our high standards and ensuring customer satisfaction.

Key Responsibilities

• Order Processing: Enter and process all types of customer orders accurately.
• Price Management: Enter and maintain price lists.
• Customer Communication: Check and confirm order fill and changes with customers.
• Customized Processes: Accurately maintain customized customer process lists.
• Delivery Tracking: Track deliveries by working with our customer service department and relay pertinent information.
• Reporting: Aid in completing various management performance reports (fill-rates, on-time delivery, volume, broker performance) and forms (sample requests, new-item forms, customer complaint forms).
• Customer Interaction: Handle field calls from customers and obtain necessary information for the manager to address.
• Cross-Training: Cross-train with other Sales Administrators and fill in for other Sales Administrators when absent.
• Call Management: Manage all incoming calls.

Interdepartmental Interaction

You will interact with various departments including, but not limited to:

• Customer Service
• Claims
• Scheduling
• Transportation
• Pricing
• Production
• Quality Assurance
• Credit

Building strong relationships with both internal and external customers is key to this role.

Requirements

Education

• High School diploma or equivalent.

Experience

• 2 plus years in a business environment; preferably Distribution Customer Service.

Computer Skills

• Basic MS Office Word, Excel, PowerPoint experience is a must.
• Knowledge of the Tyson Business Computer System is preferred (ORP, PowerBI, Four Kites).

Communication Skills

• Good verbal and written communication skills.

Special Skills

• Work activities are variable and require good judgment skills to complete tasks such as setting priorities, evaluating results, and coordinating with others.
• Assignments are defined and the approach to be taken is usually determined in coordination with others.
• Good teamwork skills, professional demeanor and phone etiquette, and a strong work ethic are required.
• Must be highly motivated and detail-oriented with the willingness to work in a fast-paced environment.

Relocation Assistance Eligible:

Work Shift:

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.