Job Details:

Summary: The primary purpose of this position is to provide process and transactional support & guidance for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat and phone support. This position is expected to be the escalated point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests. This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items. This position will also monitor various HR inboxes and respond or escalate to the appropriate teams, including COE, HR Strategic Partners, or Leadership. Essential Duties and Responsibilities Support – 70% Receives and provides basic & complex navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support) Review and update of key business processes and general master data components Collaboration & exhibit of influence with the People Operations leadership team to achieve faster support service level agreements that ensure department key performance indicators are met Direction – 30% Will react as a mentor/guide to the Representative team; this includes creating and monitoring Onboarding material, providing analytics to Leadership, tracking progress for the Representative team, and placing focus on Continuous Opportunities to be considered

Requirements:

Education: Bachelors degree or equivalent combination of education and experience

Experience: 2+ years relevant customer support role and past data entry experience

Computer Skills: Intermediate to Advanced computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.

Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written

Special Skills: Must possess excellent customer service, basic to advanced analytical and trouble-shooting skills, planning, and organizational skills; minimal supervision required; Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to balance competing priorities and multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly and independently to support taking appropriate action under limited time constraints. Perseveres to locate necessary data and identify creative solutions to enable project completion; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.

Supervisory: No.

Travel: No travel

Relocation Assistance Eligible:

Work Shift:

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.