Tier 1 Representative (Onsite: Springdale, AR)
The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Servicenow technology), chat and phone support. This position is expected to be a first point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests.
This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items. This position will also monitor various HR inboxes and respond or escalate to the appropriate team, including COE, HR Strategic Partners, or Leadership
Essential Duties and Responsibilities
Support – 100%
Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
Review and update of key business processes and general master data components
Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met
Will assist helping translating for employees.
Responsible for assisting and translating during phone call, email and AskHR transaction.
Education: Bachelors degree or equivalent combination of education and experience
Experience: 2+ years relevant customer support role and past data entry experience
Language: Bilingual Preferred
- English/Spanish Preferred
Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point.
Understanding of HR systems and processes is a plus.
Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
Special Skills: Must possess excellent customer service, basic analytical and troubleshooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
Travel: No travel
Relocation Assistance Eligible:No
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here.