Box Office Supervisor

TheatreSquared seeks a Box Office Supervisor to join the organization as the company begins Season 19 in its new, world-class, two-venue facility. This staff supervisor will maintain a culture of high-level customer service, efficient transactions, goal-driven sales, and effective communication aligning with T2’s mission and brand. The Box Office Supervisor will ensure a hospitable, smooth, and high-quality continuum of service at all times and act as an information resource for patrons regarding TheatreSquared programming and events. This position reports to the Ticketing & CRM Director.

As an engaged team member who regularly interfaces with patrons, event and group sales clients, and vendors, while coordinating closely with T2’s front-of-house staff – and as a positive, collaborative member of an inclusive workforce – this new staff member will help TheatreSquared answer the question, “How can a theatre be an agent of social change – helping foster a community that is fundamentally more equitable?”

The Box Office Supervisor work schedule is Tuesday-Saturday, 12pm-8pm during show weeks and Tuesday-Saturday, 10am-6pm during dark weeks. This role may be scheduled for external/special events as needed.

ESSENTIAL FUNCTIONS:

• Work as box office lead for most show shifts, ensuring that patron concerns/issues are handled in an effective manner, reporting is complete and accurate, and cash handling is managed appropriately
• Assist Ticketing & CRM Director with day-to-day operations of box office, including but not limited to daily reporting, ticket mailings, scheduling, cash handling, etc.
• Assist Ticketing & CRM Director with season show building in Tessitura as needed each year
• Demonstrate excellent customer service skills and comprehensive problem-solving skills
• Work to sell TheatreSquared season offerings, single tickets, and add-ons
• Communicate information regarding performances and organizational policies to patrons
• Answer patron calls and efficiently field requests
• Monitor and respond to patron voicemails and emails in a timely manner
• Complete inbound/outbound calling or mailing projects for ticket sales campaigns
• Resolve patron ticketing issues while maintaining a positive and friendly interaction
• Maintain up-to-date knowledge of TheatreSquared performances and events, as well as organizational policies
• Maintain accurate and up-to-date patron information in ticketing system (Tessitura)
• Transact tickets and related purchases with the highest accuracy
• Manage cash drawers and make appropriate and accurate change
• Other duties as assigned
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others

QUALIFICATIONS/REQUIREMENTS:

• Experience in customer service
• Able to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast paced, dynamic work environment
• Able to work well independently and as part of a dynamic team
• Excellent verbal and written communication and documentation skills
• Able to successfully handle multiple priorities in sometimes high-stress situations
• Able to work with the public and possess conflict resolution skills
• Good problem solving and strategic thinking skills.
• Follow verbal and written instructions of management and accept feedback from management to improve performance
• Able to learn and operate a Windows-based ticketing system (Tessitura)

DESIRABLE SKILL SETS:

• Knowledge of Tessitura system (or comparable CRM)

• Experience in arts or other non-profit organizations

• Demonstrated success in building and maintaining strong relationships with colleagues and patrons

COMPENSATION AND BENEFITS:

This full-time, permanent position offers an annual salary of $40,000 to $44,000, depending on experience and qualifications. The compensation package includes comprehensive benefits, such as health and dental coverage, paid time off, paid parental leave, a professional development allowance, employer-sponsored long-term and short-term disability, $100,000 in employer-sponsored term life insurance, and the option to participate in a voluntary 401(k) plan.

THEATRESQUARED MISSION

We believe that theatre—done well and with passion—can transform lives and communities. At the theatre, in schools and online, we create remarkable performances; broaden access; foster empathy, equity and cohesion; and gather with one another around art, conversation, food and other shared experiences in a welcoming, inclusive space.

THE COMPANY & REGION

TheatreSquared’s signature offering of bold new plays in an intimate setting has driven its growth to become the state’s largest theatre, offering more than 300 performances annually and operating on a $6 million annual budget. The playwright-led company is one of mid-America’s leading laboratories for new work, having launched more than 75 new plays. Its work has received critical acclaim from The New York Times (“Best Theater of 2020” list), The Wall Street Journal (“an outstanding drama company”), NPR’s All Things Considered, and the American Theater Wing, founder of the Tony Awards. In 2023, TheatreSquared became the first and only Arkansas-based theatre company whose work has won an OBIE Award (off-Broadway’s highest honor).

TheatreSquared’s home—winner of six national and international architecture awards, including the 2020 American Architecture Award and the AIA NY Honor Award—is a cultural landmark. T2’s hometown of Fayetteville is annually ranked among the top ten US News and World Report "Best Places to Live,” a progressive, bike-friendly, and scenic college community near several Fortune 100 world headquarters. TheatreSquared’s remarkable expansion—with a twentyfold increase in audience in just the past decade— parallels the emergence of its home region as a booming population center and destination for American art.

Offering far-reaching access and education programs and an open-all-day gathering space, TheatreSquared remains rooted in its founding vision, that “theatre—done well and with passion—can transform lives and communities.”