About JONES CENTER
For 30 years, Jones Center has been a trusted community anchor for Northwest Arkansas—a place where everyone can learn, play, and thrive together. With 600,000 annual visitors and a mission to fuel community connections and cultivate spaces and experiences for all, we serve as a dynamic hub for education, recreation, arts, and nonprofit sustainability. Through our Jones Community for Nonprofits campuses, we empower more than 100 mission-driven organizations, strengthening the social fabric of our region.

Job Summary
The Safety & Security Team Member will promote a safe, secure, and welcoming campus environment where guests, tenants, staff, and community members of all backgrounds can come and enjoy our facilities. Ensure that everyone is following proper safety procedures and protocols and identify and eliminate any hazards that may be present in the workplace. This role is responsible for providing security detail outlined in the post orders and establishing working relationships with guests, local law enforcement, and fire departments. This position will always perform job duties with a constant awareness of surroundings, noting all activity in the assigned area, maintaining a professional image, and consistently demonstrating excellent guest service. This position will require flexibility with after-hours and weekend events and availability by personal cell phone and/or other similar communication devices as needed.

Main Responsibilities
- Serve as a visible, approachable presence at entrances and throughout the facility, helping set a friendly and safe tone for everyone who walks in.
- Greet guests warmly, offer directions and wayfinding, and help visitors find programs, amenities, and staff.
- Lead with a hospitality-first mindset, treating courtesy and assistance as the primary tool, with security awareness woven in.
- Answer questions kindly and connect guests with the right department or team member when unable to help directly.
- Assist guests with everyday needs such as lost-and-found, locating a staff member, or an escort to their vehicle after hours.
- Support accessibility by assisting guests with mobility, sensory, or other needs so everyone can navigate the Center safely and comfortably.
- Help with crowd flow and guest guidance during events, programs, and peak times to keep the experience smooth and welcoming.
- Build positive, familiar relationships with members, program participants, and regular visitors to foster trust and a sense of community.
- Represent the Center professionally, acting as an ambassador of the organization and its mission to the public.
- Help reunite lost children with their parents or guardians in accordance with the Center's established child safety procedures.
- Be proactive in knowing all revisions to post orders and general information from the Center.
- Continuously monitor cameras or equipment as outlined in the post orders.
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points. Diligently report any suspicious activity and investigate accidents.
- Maintain a working knowledge of all emergency policies, procedures, and regulations to respond to alarms, incidents, and emergencies.
- Complete Daily Activity Reports, Logbook Entries, Incident Reports, and all relevant reports related to job assignments.
- Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
- Know about any life safety systems, fire panels, CCTV system computers, and other equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for the maintenance and upkeep of equipment.
- Ensure training and compliance guidelines are met as outlined by the Center.
- Communicate with the Safety and Security Sr. Manager about any security issues or changes that need to be considered or implemented.
- Assist managers and team members with the safety and security policies and processes.
- Maintain the confidentiality of any information encountered.
- Ability to perform First-Aid when necessary.
- Defuse potential volatile situations and intervene when necessary.

Additional Responsibilities
- Able to perform other general duties and special projects assigned.

Minimum Qualifications

Required Skills and Abilities
- Excellent interpersonal and customer service skills.
- Ability to be a hands-on, results-oriented employee, handling multiple priorities simultaneously.
- Ability to facilitate progressive change, work as part of a team, and follow directions.
- Work with a sense of urgency.
- Strong oral and written communication skills.
- Constant and dedicated vigilance.
- Reliable Transportation.
- Willingness and ability to work a flexible schedule.

Education, Training, and Experience
- High School Diploma or equivalent combination of education, training, and experience.
- At least one year of experience in a similar role.
- CPR/First AID Certified or ability to complete CPR/First-Aid Training.
- Ability to obtain a Private Security Officer License.

Physical Requirements
- Ability to remain stationary, occasionally standing or sitting for prolonged periods.
- Ability to lift 50 pounds occasionally.
- Ability to twist, turn, bend, stand, climb stairs, and walk as required to perform the duties associated with the role.