About JONES CENTER
For 30 years, Jones Center has been a trusted community anchor for Northwest Arkansas—a place where everyone can learn, play, and thrive together. With 600,000 annual visitors and a mission to fuel community connections and cultivate spaces and experiences for all, we serve as a dynamic hub for education, recreation, arts, and nonprofit sustainability. Through our Jones Community for Nonprofits campuses, we empower more than 100 mission-driven organizations, strengthening the social fabric of our region.
Job Summary
The Guest Experience Associate (Tier 1) reports directly to the Guest Experience Manager and indirectly to the Guest Experience Associates – Shift Leads (Tier 2). This position will ensure excellent customer service and safety of the Gym, Ice Rink, Basketball court, and Fitness Center patrons, accommodate guests' needs, and identify facility and equipment needs. The work may require flexible working hours that include evening and weekend responsibilities. Must be an energetic, customer-oriented team player.
Main Responsibilities
- Greet guests and patrons as they approach (within 10’) and be attentive to their inquiries both over the phone and in person, and respond to their needs in an appropriate, friendly, and helpful manner.
- Operate the telephone system efficiently and accurately. Field questions about facility operation, including hours, prices, program & event information and/or transfer to the appropriate person as needed.
- Communicate any specific issues (maintenance/housekeeping/security) effectively with supervisors or managers via two-way radio, telephones, or in person as needed.
- Directly monitor entry and use of assigned area of responsibility to insure proper entry of facilities requiring members to check in and visitors to pay day fees.
- Directly monitor use of assigned area of responsibility to ensure safety and compliance of Jones Center policies and procedures.
- Be attentive to needs of users, monitor the condition of equipment and note equipment maintenance needs. Clean and inspect equipment as necessary or as directed by the supervisor and report any unsafe conditions to the supervisor.
- Know our Emergency Action Plan procedures for assigned area and be able to recognize and respond quickly and appropriately to any medical emergency.
- Become proficient with various aspects of operating and scheduling software to process Point of Sale transactions, visit check-ins, register participants in recreation programs, navigate activity inquiries, and execute reports as needed.
- Establish and maintain effective working relationships with management, including the Recreation, Fitness, & Guest Services managers, and Customer Experience team staff.
- Assist with events setups and room flips.
- Maintain and uphold the policies and procedures of the Jones Center.
- Perform other duties as assigned.
