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Mgr Customer Replenishment

The Hershey Company

The Hershey Company

Customer Service
Bentonville, AR, USA
Posted on Friday, June 30, 2023

Position: Manager Customer Replenishment

Job Location: Bentonville, AR

Job Summary and Responsibilities:

On-site in Bentonville, AR, this position is accountable for the following:

  • Act as subject matter expert and replenishment leader of D82 Impulse business.
  • In a fast-paced environment, lead D82 by proactively maintaining performance accountability and drive urgency for action. Drive item-level forecasting and replenishment corrective actions for assigned Walmart business segment using key supply chain metrics such as retail in-stock, retail on-hand & distributor pipeline inventory, and case fill to distributor and retailer.
  • Utilize & update, as necessary, product lifecycle trends for all promotional events, modular transitions, and item changes. Trends will include point of sale retail take-away, inventory availability, historical promotional activity, and de-seasonalized demand.
  • Identify forecast exceptions and service gaps. Drive corrective actions upstream through Hershey supply chain to drive reliability/supportability and eliminate waste. Drive corrective actions downstream to retail with third-party distributors, Walmart and/or Sam’s Club Replenishment Managers and Buyers to drive inventory and sales growth.
  • Lead communication with Demand Planning partners to provide accurate and timely factory shipment forecasts specific to promotional events, modular transitions, and item changes.
  • Build and maintain multiple customer-facing relationships, including Walmart Replenishment Managers, Buyers, and third-party distributors. Build and maintain multiple internal relationships including Sales, Category Management, Customer Service, Finance, Sales Planning, and Supply Chain partners.
  • Lead a limited number of select special projects and strategic initiatives, including promotional events and continuous improvement opportunities.
  • Deliver business process improvements to deliver faster informed decision making.
  • Lead the weekly Collaborative Demand Alignment meetings with Demand Planning and internal sales to help achieve the results expected in the above areas.


  • Strong written and oral communication skills
  • Advanced Project Management skills
  • Advanced analytical and problem-solving skills
  • Minimum Bachelor’s degree. Masters Preferred
  • Industry Replenishment Experience preferred