We’re not just another chicken joint—we’re one of the fastest-growing brands in the game, built on hand-made food and bold ambition. At Slim Chickens, every tenderloin gets the royal treatment: brined, buttermilk-soaked, hand-breaded, and cooked fresh to order. That same care and craft goes into how we grow our people.

If you’ve got hustle, heart, and an entrepreneurial spark, this is the place to prove yourself and shape your career. Our team thrives on real connection—working fast, thinking big, and building something that makes an impact every day. Here, you’ll be trusted to make decisions, empowered to own your work, and part of a crew that’s taking this brand to the next level.

Slim Chickens is growing fast. The only question is—are you ready to grow with us?

PURPOSE OF THE POSITION

As the Director, IT Restaurant Systems at Slim Chickens, you're responsible for establishing the company's IT strategy and roadmap for restaurant technology, leading and project managing core restaurant technology projects, and overseeing day-to-day support, implementation, and management of the company's technology infrastructure at both the restaurant and corporate levels, including but not limited to Point of Sale, Back Office, and related systems.

ESSENTIAL POSITION RESPONSIBILITIES

Technology/Software Implementation

• Leads the IT strategy and roadmap for all restaurant technology (POS, BOH, Digital Menu Boards, Mobile App, etc.) to comprehensively plan and lead future technology initiatives and projects that meet company objectives.
• Leads execution and project management of all core IT projects end to end, from initial concept and strategy through development, testing, pilot, deployment, and post-deployment support, including internal resources, contractors, and vendors.
• Leads the implementation of the company's POS and Back Office technology solutions with minimal disruption to operations.
• Leads and manages an IT Support Analyst team (2 FTEs) overseeing all POS and Back Office database management, including but not limited to menu items (core and LTOs), inventory, and labor management.
• Collaborates with internal teams and franchisees to ensure project goals and timelines are met.
• Oversees the annual PCI compliance review.
• Leads deployment and management of internal IT tools (Monday.com, Claude, etc.).
• Provides training, guidance, and mentorship to employees and direct reports.
• Manages the IT budget.

Technical Support

• Provides restaurant and leadership teams with ongoing support of IT platforms.
• Oversees day-to-day management of all core IT platforms and restaurant technology vendors.
• Establishes process and structure for IT technical support teams end to end, from troubleshooting issues to reporting metrics and performance.
• Keeps detailed records of issues to help the company identify and address the sources of common problems.
• Provides clear, concise communication and documentation for all teams.
• Ensures IT team members are knowledgeable and fulfilling their responsibilities to end users.

Growing the Brand

• Supports all new restaurant openings and remodels related to IT systems, including configuration of new locations in restaurant systems (CrunchTime, Brink).
• Participates in the selection, testing, and implementation of new hardware and software platforms to support continuous improvement in the technology infrastructure for our guests.

IT Strategy

• Establishes both short-term (6–12 month) and long-term (3–5 year) roadmaps for restaurant technology.
• Manages project timelines and expectations as set forth by leadership.
• Proactively seeks out new technology that can give the company a competitive advantage.
• Effectively evaluates how new technology will complement existing solutions and business practices.

Project Management

• Leads key technology projects end to end (concept, sourcing, development, pilot, deployment, and post-deployment support) to solve business problems, improve guest experience, and improve franchisee profitability.
• Coordinates with department leadership to prioritize and scope solutions that fit company goals, and collaborates cross-functionally to ensure project success.
• Collaborates with the franchise system to ensure IT strategy and project goals are aligned and met.
  • Maintains and monitors corporate project management tools (Monday.com), including admin, accessibility, and vendors supplying third-party project management support.
  • Maintains and monitors corporate AI licenses, including admin, accessibility, and usage limits.

IT Budget

• Assists in managing the IT budget to stay within target.
• Monitors and reports any related issues or concerns.
• Manages IT projects and timelines to ensure budget expectations are met.

Slim Chickens systems principles and objectives: Has a thorough understanding of Slim Chickens' established operating systems (e.g., quality, security, office environment, company policies, safety) and recognizes the responsibility to stay updated on these systems and the role this position plays in supporting them.

Performs other duties as necessary in support of business objectives: This position description is designed to guide the activities of the Director, IT Restaurant Systems. It is not meant to restrict the individual's creativity or limit their thinking, nor does it encompass all the tasks that may be required in this role.

Physical Activities: Primarily performed in an office environment. Involves entering and retrieving information on a computer and visually verifying details, often in small print. May also require presenting information to small or large groups.

Travel: Occasionally requires travel to multiple restaurants or work sites, which may include overnight stays.

Core Values:

1. Recognition

• Willing to challenge themselves and others and move out of their comfort zone.
• Recognizes Outstanding Actions Daily.
• Finds ways to motivate and influence others with positivity.

2. Teamwork

• Actively shares job knowledge and teaches others.
• Recognizes the needs of others and offers assistance without waiting to be asked.
• Treats fellow team members with respect and courtesy in all interactions.

3. Results

• Looks for solutions, acts on their ideas, and displays a willingness to make things successful with a positive attitude.
• Embraces new ideas, technology, and processes.
• Displays a willingness to listen to feedback, learn from experiences, and apply these lessons to their actions.

4. Integrity

• Accepts responsibility for mistakes and takes steps to prevent them from happening twice.
• Trusts one another.
• Is loyal and makes a personal investment in the brand.
• Is held in high regard by franchisees, vendors, and teammates.

5. Passion

• Speaks the truth, respectfully, and with a sincere desire to improve others and the brand.
• Communicates in a way that is genuine, timely, in the right form, and delivered with positive intentions.
• Shows a great deal of pride in their work and willingly goes above and beyond to help Slim Chickens be an industry leader.
• Acts with urgency and remains calm under pressure.

QUALIFICATIONS

Requirements and Competencies:

• Degree in MIS or another technology major, or an equivalent amount of training and experience.
• Relevant experience managing the technology infrastructure for a company within our industry.
• Proven ability to define business needs and select/install appropriate technology solutions.
• Broad technology knowledge.
• Strong problem-solving ability.
• Proven skills providing strong internal customer service.
• Proven ability to design, implement, and maintain a reliable network with strong data security.
• Proven ability to work with a team to solve unique business problems with technology.

Technical Experience:

• Experience in a technology role supporting business and guest-facing applications.
• Appropriate technical knowledge of network equipment, laptops, operating systems, AI platforms such as Claude, mobile devices, POS, and back-office applications to support execution of business objectives.
• Awareness of third-party platform integrations in the restaurant and support center environments.
• Functional technical knowledge of Brink POS hardware and software.
• Functional technical knowledge of cloud-based software (POS and online ordering preferred).
• Functional technical knowledge of A/V equipment supporting restaurant menu and LTO boards.

Industry Experience:

• 5+ years in the food and beverage industry; management experience preferred.
• Technical knowledge of back-office restaurant solution systems.

Minimum Education: Bachelor's degree in business, technology, or equivalent experience.

Preferred Education: Master's degree in information systems technology or equivalent.

Note: The above statements are intended to outline the general nature and level of work being performed, as well as the competencies required for this role. They do not encompass all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with the position. This job description is not an employment contract, and Slim Chickens reserves the right to modify this description at any time.

Benefits:

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account

401(k)

Parental Leave

Pet Insurance

Paid time off

Life Insurance

Tuition reimbursement

Adoption Assistance

Slim Chickens is an equal opportunity employer and considers applicants for all open positions without regard to race, color, religion or belief, sex, age, citizenship status, national origin, marital status, military/veteran status, sexual orientation, genetic information, gender identity, and physical or mental disability.