We're seeking a dynamic, high-capacity leader to oversee membership operations at BlakeSt. The Director of Membership will be directly responsible for three key areas: Membership, Member Relations, and Programming & Events.

With seasoned leadership experience, creative vision, and superior follow-through, the Director of Membership will be responsible for membership recruitment, development of a strong and diverse membership community, Member satisfaction and Member retention. In addition, the Director of Membership will organize, oversee, communicate and successfully promote a diverse, unique and vibrant calendar of events that reflect the values of BlakeSt.

Benefits & Perks:

• Medical, Dental, Vision Benefits for Full-Time Employees
• 401k match
• Paid Time Off + Company Holidays
• Maternity/Paternity Leave + Bereavement Leave
• 50% restaurant discount

Responsibilities:

Membership:

• Act as one of the leading public voices for BlakeSt.
• Responsible for day-to-day management of membership operations.
• Work with the General Manager to review and develop annual budgets and targets for membership, including marketing budgets.
• Evaluate and modify membership application procedures, policies, house rules, fees, etc.
• Coordinate the process of reviewing membership applications, ensuring all membership applications are processed in a timely manner and with utmost confidentiality.
• Oversee the processing of all membership fees and renewals, including auditing outstanding balances and managing collections.
• Oversee membership data and software platforms. Make recommendations for adjustments and advancements.
• Lead membership inquiries, tours, applications and onboardings.
• Analyze financial performance to ensure business profitability is in line with business goals and influence appropriate action on problem areas.

Member Relations:

• Oversee Member communications and Member relations.
• Collaborate with General Manager and Marketing Manager on external marketing strategies.
• Ensure website and communications materials are always updated.
• Oversee the production and distribution of weekly and monthly newsletters, proofreading for accuracy and adherence to brand guidelines and visual standards.
• Maintain records of Member feedback, including compliments and complaints, and relay feedback to the appropriate department, as required.
• Contact Members who break house rules or will have memberships suspended and/or revoked.
• Create and manage meaningful relationships with Members – while contributing to the successful creation and retention of membership.

Events & Programming:

• Lead the Member Events Team, oversee the production of 30+ events per month, collaborate deeply with internal departments and external partners, and ensure every event meets our standard of excellence.
• Ensure a diverse and engaging events calendar with required supporting collateral to effectively market each event.
• Help develop event strategy and roadmap, including ideation and execution.
• Negotiate with relevant suppliers, vendors and outsourced contractors who will be providing goods and services to Events or Membership.
• Assist in development of event budgets and manage post-event follow up and reporting.
• Conduct market research, gather information, multiple quotes, negotiate contracts and submit findings for approval prior to closing any deals.
• Ensure compliance with insurance, legal, health and safety obligations.

Leadership:

• Lead and develop the Community Team and Member Events Team, providing clear expectations, coaching, and accountability to drive high performance and professional growth.
• Create an inspiring team environment with an open communication culture.
• Delegate tasks and set deadlines.
• Participate in the orientation of all employees to communicate the role of Membership & Events at Blake Street House and the club’s vision, mission and values.
• Other duties assigned by the General Manager.
• Available to work evenings and weekends as necessary for events and programs.

Education, Experience and Skills:

• A passion for personal wellbeing, social community, and contributing to the ‘greater good.’
• Demonstrate success in developing and executing a comprehensive events calendar, strategic membership communication and marketing plan.
• Be willing and able to work a varied schedule that may include early mornings, nights, weekends, and holidays.
• Work well under pressure and within timelines.
• Be a creative problem-solver who relishes overcoming challenges.
• Enthusiastically work in cross-functional environments and roles.
• Be able to support surges in workload.
• 3+ years relevant working experience.
• Strong time management skills and ability to manage concurrent tasks efficiently.
• High energy, positive, professional attitude, pride in work product.
• Excellent communication skills, including writing and proofreading skills.
• Knowledge in social media, marketing and CRM software is a plus.

Employment contingent upon completion of a satisfactory background check.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.*