Account Leads individually oversee an assigned portfolio of customers, developing new business from existing clients and actively creating sales opportunities. Demonstrates personal leadership and ability to build customer relationships to deliver consistent customer service resulting in customer base and sales growth. Them/They will collaborate with various company departments to ensure delivery of product sampling and production and provide sales support and customer service. Them/They will demonstrate the ability to interact effectively and liaise with diverse teams (including Production, Operations, and Product Development) to exceed established customer experience metrics. Demonstrated skills for client communication and an understanding of consumer behavior to respond to and resolve client queries and identify new business opportunities among existing customers are key to success. Account Leads will meet ambitious individual and performance metrics and individual expense and sales goals while maintaining customer engagement. Exemplifies and promotes the department mission: Service and Sales excellence through continual advancement in innovation, technology, and process efficiency.

Essential Duties & Responsibilities

• Responsible for on-boarding new accounts and growing existing accounts in assigned portfolio, by leveraging OC programs and initiatives.
• Serves as lead point of contact for all customer communication and account management of assigned accounts, primary liaison between customer and internal departments.
• Accurately quotes and implements pricing for customer projects, returns, and shipping, to maximize profits.
• Assesses graphics and samples to verify customer requirements are met, anticipate customer needs, and recommend options and solutions to maintain customer engagement.
• Develops and maintains strong, trusted advisor relationships with assigned accounts and customer stakeholders. Be a Cap Expert.
• Understands and articulates customer needs and opportunities to enhance customer experience and grow sales.

• Demonstrates a robust knowledge of Outdoor Cap brands, products, and systems ability to calculate costs, selling price and gross margin to meet the needs of the customer and company.
• Responds to and resolves escalations / challenging client requests or issues effectively and communicates appropriately with internal stakeholders to mitigate expense and repeat occurrences.
• Facilitates inventory turnover and product availability by reviewing / adjusting inventory and coordinating projects to align with production schedules.
• Individual leadership, time management and multi-tasking skills to operate in fast paced environment with shifting priorities, with demonstrated flexibility to meet tight deadlines.
• Experience establishing / maintaining collaborative, mutually successful relationships, delivering client-focused solutions to customer needs. Ability to deliver multiple projects at a time, while maintaining attention to detail.
• Excellent listening, negotiation, and presentation skills, with ability to communicate to / influence key stakeholders.
• Collaborates with cross functional team members to ensure compliance with customer requirements (i.e. box, label, EDI, factory, product, etc.).
• Acts with strong ethical integrity in all situations while upholding the company’s Mission, Vision, and Value Statements and assists team members and other duties as assigned.

Skills & Specifications

• Strong business acumen, project management, verbal / written communication, and problem-solving skills.
• Demonstrated proficiency with Outdoor Cap Systems, MS Word, PowerPoint, and Excel.
• Solid experience with CRM software (e.g., Salesforce or HubSpot) and MS Office.
• Prior work experience as an Account Manager, Junior Account Manager or relevant role is a plus.

Education& Qualifications

• Education: Bachelor’s degree in Business Administration, Sales, Customer Service or relevant field or equivalent years of experience
• Experience: 2+ years of sales, customer service or general administrative
• Travel: Possibly 1-2 times per year

Physical Demands