Account Leads individually oversee an assigned portfolio of customers, developing new business from existing clients and actively creating sales opportunities. Demonstrates personal leadership and ability to build customer relationships to deliver consistent customer service resulting in customer base and sales growth. He / she will collaborate with various company departments to ensure delivery of product sampling and production and provide sales support and customer service. He / he will demonstrate the ability to interact effectively and liaise with diverse teams (including Production, Operations, and Product Development) to exceed established customer experience metrics. Demonstrated skills for client communication and an understanding of consumer behavior to respond to and resolve client queries and identify new business opportunities among existing customers are key to success. Account Leads will meet ambitious individual and performance metrics and individual expense and sales goals while maintaining customer engagement. Exemplifies and promotes the department mission: Service and Sales excellence through continual advancement in innovation, technology and process efficiency.

Essential Duties & Responsibilities

• Responsible for on-boarding new accounts and growing existing accounts in assigned portfolio, by leveraging OC programs and initiatives.
• Serves as lead point of contact for all customer communication and account management of assigned accounts; primary liaison between customer and internal departments.
• Accurately quotes and implements pricing for customer projects, returns, and shipping, to maximize profits.

Skills and Specifications

• Strong business acumen, project management, verbal / written communication, and problem-solving skills.
• Demonstrated proficiency with Outdoor Cap Systems, MS Word, PowerPoint and Excel.
• Solid experience with CRM software (e.g. Salesforce or HubSpot) and MS Office.
• Prior work experience as an Account Manager, Junior Account Manager or relevant role is a plus.

Education and Qualifications

• Education Bachelor’s degree in Business Administration, Sales, Customer Service or relevant field or equivalent years of experience
• Experience 2+ years of sales, customer service or general administrative
• Supervisory No direct reports
• Travel Possibly 1-2 times per year

Physical Demands

• While performing the duties of this job, the employee is constantly required to operate computers and other office machinery, using hands to finger, handle and or arms to reach. Constantly required to talk and hear using telephones. Regularly required to remain in a stationary position (80%), occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Nothing in this job description restricts management’s right to assign / reassign duties and responsibilities to this job at any time.