Job Summary

The Manager, Admissions is responsible for the daily operations of admissions and registration functions within the facility. This role oversees patient intake processes, insurance verification, point-of-service collections, and compliance with regulatory and organizational standards. The Manager leads department staff, coordinates with cross-functional teams, and supports patient experience initiatives while ensuring accuracy in patient data and financial clearance. This position plays a key role in driving efficiency, regulatory compliance, and revenue cycle performance.

Essential Functions

• Oversees daily admissions and registration operations, ensuring accurate data entry, insurance verification, financial class assignment, and timely patient access.
• Leads and develops departmental staff through hiring, training, scheduling, coaching, and performance management.
• Ensures staff are educated and competent in hospital policies, registration procedures, compliance standards, and financial collection practices.
• Coordinates with internal departments such as Revenue Cycle, Case Management, Finance, and Clinical Operations to resolve issues related to patient access and registration.
• Oversees point-of-service collection efforts, supporting the achievement of collection targets and improving front-end revenue cycle results.
• Communicates effectively with patients and families regarding registration requirements, financial responsibilities, and documentation needs.
• Utilizes hospital registration and information systems to support workflow efficiency, accuracy, and reporting.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.