Job Summary

The Director, Operations ensures the effective management of departmental functions, aligning workflows and resources with organizational goals. This role focuses on optimizing day-to-day operations, achieving performance benchmarks, and fostering a culture of continuous improvement. Collaborating with cross-functional teams, the Director drives initiatives that enhance service quality, operational efficiency, and compliance across diverse departments, including clinical and non-clinical functions.

Essential Functions

• Leads the development and implementation of operational plans to meet departmental objectives and support organizational priorities.
• Oversees daily activities, ensuring staff, processes, and resources are coordinated to deliver consistent and high-quality services.
• Analyzes performance data to identify areas for improvement and implements changes to enhance efficiency and outcomes.
• Ensures adherence to regulatory and accreditation standards by maintaining up-to-date policies and procedures.
• Collaborates with departmental leaders to address challenges, streamline processes, and support innovation.
• Prepares and monitors budgets, identifies cost-saving opportunities, and ensures financial stewardship while maintaining service standards.
• Leads quality improvement projects, leveraging data-driven insights to achieve measurable results.
• Evaluates and implements new technologies or practices to improve operations and support future growth.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, or a related field required
• Master's Degree in Healthcare Administration, Business Administration, or a related field preferred
• 5-7 years of experience in operations management or related field required
• 2-4 years of leadership experience in healthcare or similar industries preferred

Knowledge, Skills and Abilities

• Expertise in managing complex operations, including workflow optimization and resource allocation.
• Analytical skills to interpret data, evaluate performance, and recommend actionable improvements.
• Strong leadership and communication skills to effectively engage with teams and stakeholders.
• Knowledge of budgeting, financial management, and regulatory compliance within a healthcare or related environment.
• Adaptability to oversee diverse operational areas with varying requirements and priorities.