Assistant Director of Student Success
NorthWest Arkansas Community College
NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.
As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.
The Assistant Director of Student Success & Career Services will provide support to the director in strategic leadership, oversight, and coordination of student support programs designed to promote academic achievement, retention, and career readiness at Northwest Arkansas Community College. The Assistant Director supervises and supports the work of the Student Success Coaches and the Career Services Coordinator, ensuring a cohesive, student-centered approach that integrates academic coaching, career services, and holistic student development. The Assistant Director collaborates with the Director, faculty, advisors, and campus departments to implement interventions and programming that support student engagement and persistence. The ADSS also manages key systems such as early alerts, retention initiatives, college readiness programs, and the development of student success courses.Essential Duties:
Provide direct supervision and leadership to the Student Success Coaches and the Career Services Coordinator, offering guidance, performance management, and professional development support.
Ensure alignment and collaboration between student coaching and career services to support students holistically from entry to career placement.
Coordinate the development, assessment, and continuous improvement of both academic success and career readiness services.
Foster a collaborative team environment that promotes innovation, accountability, and student-centered
practices.
Support the Director in developing and implementing a comprehensive student development and retention plan, including proactive interventions for at-risk students.
Collaborate with leadership to lead the design and delivery of college readiness and transition programs for both traditional and nontraditional students.
Co-manage and enhance the college’s early alert system, working with faculty and staff to identify and respond to students in academic distress.
Promote and support the integration of student support services (e.g., tutoring, writing/math centers, library resources) into academic success strategies.
Collaborate with faculty and student services staff to develop and promote the College Success Skills course and other skill-building programs.
Other duties as assigned.
Rate of Pay: $48,671 annualized *Higher compensation may be considered based on qualifications directly related to position.
Completed applications received by 9/22/2025 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position.
Minimum Qualifications:
Bachelor’s degree in education, counseling, higher education, or a related academic field
Minimum of 2 years of experience teaching, advising, or coaching in a community college or higher education setting
Minimum of 6 months experience supervising professional staff or leading cross-functional teams
Preferred Qualifications:
Experience with retention and student support programming in higher education
Knowledge of both academic success strategies and career development best practices
Familiarity with student information systems, early alert software, and data analysis tools
Knowledge, Skills, and Abilities:
Strong leadership and project management skills.
Ability to communicate effectively and work collaboratively across departments.
Knowledge of student development theory, retention strategies, and equity-minded practices.
Ability to asses programs, analyze data, and implement improvements based on outcomes.
Understanding of diverse student needs and commitment to inclusive student success.
Serve as a resource and liaison to campus stakeholders in the development of best practices related to student placement, persistence, and engagement.
Lead or serve on college-wide committees and task forces as appropriate and assigned by the Director to support student success initiatives.
Support and evaluate co-curricular programming that connects academic and career pathways.
Under the Director’s guidance, administer and manage assigned departmental budgets, including planning and forecasting for success coaching and career services programming.
Work with the Director to analyze data and prepare reports on student success metrics to inform institutional planning and continuous improvement efforts.
Oversee job placement data collection and reporting so they align with Arkansas Workforce, NWACC departments and programs, and other institutional requirements.
Physical Demands/Work Environment:
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is:
Frequently:
• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking
Constantly:
• Hearing
• Repetitive motion
• Talking
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.
Environmental Conditions:
The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.
NWACC is an Equal Opportunity Employer, please see our EEO policy.
