NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Provide administrative and programmatic support to the Workforce Development department for transportation-related programs. This position will report to the Workforce Dean and/or Program Director for CDL/Transportation. This position is responsible for coordinating program-specific operations, implementing processes, preparing reports, providing instructor and student follow-up, and serving as the first point of contact with students, staff, agencies, site representatives, and partners.

Due to interaction with students, employees, and the college community, this role is an on-campus position. This position is eligible for telework for non-campus required activity

This position is projected to work up to 19 hours per week when scheduled. Program director will communicate schedules for required campus or telework assignments.

Specific Duties

• Expected to maintain all applicable Federal Motor Carrier Safety Administration -FMSCA, Department of Transportation – DOT, Department of Finance and Administration/ Motor Vehicle (DFA) and FERPA compliance regulations.

• Serve as the first point of contact for inquiries, answering phones and emails from potential students, enrolled students, parents, instructors, and stakeholders.

• Create student packets for classroom sessions.

• Timely input and retrieval of student data from Driver Education software and Federal Registry system for report to the Program Training Director and FT CDL Instructor

• Compile program evaluations and upload completion data to the education software system and FMSCA registry.

• Assist in gathering data to prepare internal and external reports for daily activities and for program audits.

• Maintain materials and data for licensure, grants, funding agencies, or governmental agencies.

• Work with Workforce Account Executive/Registrar in onboarding new student registrations.

• Prepare internal/external reports as needed.

• Coordinate with stakeholders regarding registration, dual and co-listed enrollments, and other course development and delivery aspects.

• Maintain spreadsheet (registrations, tuition, fees, etc.) of all courses in Transportation program.

• Create and maintain student files as required by FMSCA/MVA/DOT to maintain compliance.

All other duties shown are based on courses in progress or in preparation for new courses.

• Prepare and coordinate courses for course entry with appropriate personnel, including room scheduling

• Review course schedule for adequate instruction (class size, technology, etc.)

• Assist as needed in preparation of purchase requisitions.

• Order and distribute supplies or program-specific materials as needed.

• Assist with developing and implementing marketing plans.

• Willing to attend industry events and maintain current knowledge of industry trends.

• Complete other duties as assigned.

Rate of Pay: $15.50 per hour, Max of 19 hours per week.

Skills/Training: Proficient in Microsoft and Excel. Some knowledge of PowerPoint and experience with Outlook preferred. Mid to expert proficiency in computer usage, including word processing, databases, and spread sheeting with software knowledge in Excel, Word, and PowerPoint.

Contact: Regular contact with community members, students, state/local government officials, and high-level representatives of other organizations. Extensive in-person contact with faculty, staff, and visitors. The highest level of professionalism in all contacts is essential.

Complexity: Independent judgment and personal initiative are required to handle the multiple responsibilities and varied duties. Ability to analyze information, develop solutions, make recommendations, and implement. Position requires careful attention to detail, numerical aptitude, and the ability to read people. Ability to think on one's feet with quick and accurate responses frequently needed in complex situations.

Accountability: Highly accountable for the accurate preparation and reporting of information and data. Must be able to handle sensitive information, keeping it in the strictest of confidence. Demonstrated commitment to personal safety and integrity in recognition and timely report of situations that may contribute to personal or property loss ultimately affecting the college’s reputation.

Working Conditions: A private office that must be open and accessible to College staff, faculty, and visitors. Nature of responsibilities dictates work to be subject to interruptions and numerous distractions. Office hours may vary depending on the assignment to be completed.

Other: Demonstrated abilities to coordinate multiple schedules, assess priorities, and meet deadlines; must possess excellent communication, interpersonal, and teamwork skills. Must be flexible and demonstrate initiative.

Qualifications

Education: High School diploma or equivalent, Associate degree preferred.

Required Experience: Three (3) years of administrative assistant experience.

Intermediate to expert experience in front-to end program support such as what is obtained through dispatch, operations, or other applicable experience in the transportation industry. This experience must be demonstrated for accurate interpretation and application of current regulations specific to Federal Motor Safety and Department of Motor Vehicle/Transportation commercial motor vehicles.

Must have excellent written, oral, and interpersonal communication skills. Demonstrated commitment to safety and knowledge of safety management controls.

NWACC is an Equal Opportunity Employer, please see our EEO policy.