The mission of the Northwest Arkansas Children’s Shelter is to provide a safe haven, high-quality care, and hope for the future to children impacted by trauma.

ABOUT THE ORGANIZATION:

Since 1993, the Northwest Arkansas Children’s Shelter (NWACS) has cared for more than 12,000 children in crisis from throughout the state of Arkansas. As the largest emergency children’s shelter in the state, NWACS annually serves hundreds of children who have been abused, abandoned or neglected. Our 32-bed, state-of-the-art complex offers an array of trauma-informed services including onsite counseling and therapy, medical services, and a school. The combination of these features creates a stable, secure and loving environment where children who have experienced abuse, abandonment or neglect can begin to heal.

OUR VALUES:

Compassion: Recognize and meet the needs of children with respect, sensitivity, and unconditional love

Excellence: Set the standard for high-quality service to children by performing above the expected

Integrity: Strive with our words and actions to be worthy of the trust placed in us

THE POSITION:

The Facilities Manager oversees all building related activities and reports to the vice president of operations. This position is responsible for preserving and maintaining the good condition of infrastructure and ensuring that facilities are safe and well-functioning. The Facilities Manager is responsible for all building and grounds maintenance.

Key Responsibilities:

• Perform routine preventive maintenance and inspections on facilities, equipment, and fixtures following established schedules.
• Complete daily, weekly, and monthly maintenance checklists and document completion.
• Troubleshoot and repair mechanical, electrical, pneumatic, and hydraulic systems.
• Install, remove, or replace equipment as needed efficiently.
• Perform general upkeep, including painting, minor construction, and repair of interior and exterior spaces.
• Assemble, repair, or maintain small items such as toys, bikes, and play equipment.
• Respond promptly to maintenance emergencies and safety concerns.
• Maintain overall cleanliness, organization, and safety of all buildings and common areas.
• Manage lawn care, landscaping, and storm/weather-related cleanup (snow/ice removal, branch/debris removal, water pooling mitigation).
• Ensure waste disposal, recycling, and storage areas meet compliance standards.
• Oversee upkeep of all facility equipment, tools, and supplies.
• Perform basic vehicle maintenance and ensure the shelter’s fleet is safe, compliant, and in good working order.
• Assist with warehouse organization and management of inventory and supplies.
• Support donation intake and transport as needed.
• Inspect buildings to identify immediate and future repair or renovation needs.
• Plan and coordinate installations (telecom, HVAC, security, electricity, etc.) and refurbishments.
• Review systems and procedures to streamline processes, optimize use of space and resources, and reduce costs.
• Assist with set-up, breakdown, and transport of equipment for special events.
• Support special projects assigned by the Vice President of Operations.
• Oversee and support facilities volunteers, ensuring safe and effective use of their skills.
• Collaborate with the VP of Operations and Volunteer & Operations Coordinator to scope and plan volunteer projects.
• Oversee external contractors and service providers; manage service contracts and insurance requirements.
• Maintain accurate records of maintenance activities, inspections, repairs, and preventive schedules.
• Monitor budgets, costs, and resources; assist with financial planning and forecasting.
• Ensure compliance with safety standards, insurance requirements, and applicable federal and state regulations.
• Complete all required documentation in a timely manner per agency procedures.

Essential Knowledge, Skills, and Attributes

• Twenty-one years of age or older.
• Must pass all criminal history and child maltreatment background checks.
• Must submit to a pre-employment drug screen as well as random drug screens when directed.
• Valid driver's license, proof of personal automobile insurance, and acceptable driving record required to drive shelter vehicle and/or for shelter business
• Maintains confidentiality and privacy regarding all residents' information in accordance to shelter policy and all applicable federal and state laws/regulations.
• Maintains a clean and organized workspace
• Carries out work tasks in a way that conforms to and supports the mission, vision, and values of the shelter as well as professional and ethical standards
• Establish effective professional relationships with peers, support staff, volunteers, supervisors, and other professionals.
• Basic proficiency of computers and software
• Effective oral and written communication skills
• Effective problem-solving and decision-making skills
• Flexibility, reliability, and self-motivation

• Must be able to climb, operate power equipment, stoop, bend, work in cramped places
• Ability to lift at least 50 pounds
• Work performed indoors and outdoors, in inclement and seasonal weather
• Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods

This position description is intended to describe the general nature and level of the work to be performed. This is not an exhaustive list of all duties and responsibilities associated with it. Northwest Arkansas Children's Shelter reserves the right to amend and change responsibilities to meet organizational needs.