Job Locations US-AR-Fayetteville

ID

2025-2153

Category

Administrative/Clerical

Position Type

Regular Full-Time

Location/Org Data : Name

Northwest Pediatrics Acute Care

The Patient Account Representative is responsible for performing a variety of routine and complex clerical tasks, while also interacting with patients, family members, visitors, and clinic staff across departments to support effective communication and maintain positive internal and public relations.

About Northwest Arkansas Pediatrics

Northwest Arkansas Pediatrics, a MANA Clinic, is committed to providing excellent, compassionate care to children and their families. Our pediatricians and staff have 30 years of experience caring for children. Drs. Joe T. Robinson and Terry Payton founded the Northwest Arkansas Pediatric Clinic in 1983 to provide comprehensive care for children from infancy to adolescence. Today, NWAP has 20 board certified pediatricians on staff and locations in Fayetteville and Pinnacle Hills.

About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.

What We Offer

At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits on the first day following 60 days of continuous employment. Below are some of our various benefit offerings:

• Comprehensive Benefits –
  • Medical & dental
  • 401(K) match
  • 5.25% profit sharing
  • Up to 26.5 paid days off (PDO, EID, and Perfect Attendance Benefits) & 6 days paid holidays
  • Employer paid life, long-term & short-term disability benefits
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

How to Apply

To apply for a position at any MANA Clinic, you must complete a MANA employment application. Applicants may list the position(s) they are interested in applying on the application and only need to complete one application.

Applications are reviewed by the Human Resources Department at the MANA Administrative Office and are shared with the clinic managers. Applications are kept in our database for managers to review for six (6) months. MANA is an equal opportunity employer.

• Respond promptly and professionally to incoming business office calls, addressing patient concerns and providing accurate information regarding insurance coverage, billing, and account balances.
• Assist patients in understanding their billing statements and provide account summaries or printouts as requested.
• Accept and process patient payments both over the phone and in person, ensuring accurate posting to their accounts.
• Establish payment plans for past-due or collection accounts, to support patients and maintain revenue flow.
• Maintain a working knowledge of various insurance carriers and their policies to assist patients and ensure proper billing procedures.
• Work closely with receptionists, clinical staff, patient advocates, and the central billing office to investigate and resolve account or insurance-related issues.
• Contact insurance companies to verify patient eligibility and coverage when needed.
• Review upcoming scheduled appointments to verify insurance eligibility and proactively communicate with patients regarding any issues before their visit.
• Scrub assigned claim queues on a daily basis to ensure claims are accurate and ready for submission.
• Perform other related duties as assigned to support the efficient operation of the business office.

• Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

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