Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Temporary Senior Engineer, Technology Operations Center for a nine-month assignment to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Monitor infrastructure, applications, and network systems using enterprise tools (for example: ServiceNow, SolarWinds, SCOM, Uptrends, Squaredup); respond to alerts and incidents, perform initial triage, and escalate as necessary
• Maintain situational awareness of the IT environment and provide real-time updates to stakeholders; collaborate with support teams to resolve issues and restore services quickly; participate in shift rotations to provide 24x7 coverage
• Support change enablement activities and ensure proper validation and communication; generate and distribute operational reports and metrics
• Continuously improve monitoring and alerting capabilities; escalate incidents to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution
• Use standard runbooks to mitigate or resolve incident and support requests and escalate to appropriate teams as necessary; participate in and track incidents from inception to resolution, including root cause analysis; support continuous improvement to internal processes
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum three years of recent experience in IT operations, NOC/TOC, or systems monitoring
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required; Certifications such as ITIL, CompTIA Network+, or similar are a plus
• Experience supporting other technologies such as IIS, VMware, Network, Cisco routers/ switches, Palo Alto Firewalls; proven experience working in cloud environments (AWS, Azure) is a plus
• Knowledge of monitoring platforms and analysis applications such as ServiceNow, SolarWinds, SCOM, Uptrends, Squaredup; some familiarity of databases such as SQL and Oracle servers is a plus
• Ability to work under pressure in a fast-paced environment; keen attention to detail and willingness to learn; strong analytical and troubleshooting skills
• Excellent verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and teamwork; capability to build productive relationships with peers
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)