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KPMG is currently seeking a Lead Specialist I, Mobility Program Operations to join our Digital Nexus Technology organization.

Responsibilities:

• Develop and implement standard operating procedures (SOPs) for mobile device deployment; coordinate with HR and IT teams to integrate mobility provisioning into the onboarding process
• Ensure timely and accurate delivery of mobile devices to new hires
• Monitor and manage the mobility program post-deployment; track and report on key performance indicators (KPIs) and service metrics; partner with HR, IT leadership, and vendors to ensure program alignment with business goals
• Monitor and manage mobility-related deployment ticket queues in ServiceNow; ensure timely resolution of issues and escalate as needed
• Generate regular reports on program performance; analyze data to identify trends, gaps, and opportunities for improvement
• Serve as the primary liaison between the mobility team, HR, IT, and external vendors; facilitate regular check-ins and updates with key stakeholders

Qualifications:

• Minimum five years of recent experience in IT operations, mobility programs, or related roles
• Bachelor's degree from an accredited college or university in Information Technology, Business Administration, or a related field is preferred
• Experience with ServiceNow or similar ITSM platforms; excellent analytical and reporting skills; strong proficiency in Excel or data visualization tools is a plus
• Excellent communication and project coordination skills; ability to work independently and manage multiple priorities in a fast-paced environment
• Familiarity with onboarding processes and HR systems and previous experience working with vendors and cross-functional teams are preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.