ServiceNow Business Process Consultant (BPC)
KPMG Deutschland
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See open jobs at KPMG Deutschland.See open jobs similar to "ServiceNow Business Process Consultant (BPC)" Northwest Arkansas.Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a ServiceNow Business Process Consultant (BPC) to join our Digital Nexus organization. This is a remote work opportunity.
Responsibilities:
- Conduct needs analysis, value stream mapping, customer persona journey mapping, current state process mappings, and identify solutions to customers' business challenges
- Compile business data using industry-specific knowledge to gain insight into a business organization and current operating structures
- Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
- Contribute to the development of customer value objectives and plans to realize the value through specific business outcomes as well as product adoption key metrics
- Act as a trusted advisor with the customer throughout the engagement
- Manage and communicate process analysis outputs to the ServiceNow Agile design and delivery teams as a bridge to ensure that the proposed solutions meet the customer's expectations; provide support, training, and mentoring to other members of the team
Qualifications:
- Minimum five years of recent ServiceNow experience as part of multiple development, business transformation and implementation projects; experience in process definition, improvement, and re-engineering; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, PowerPoints and process BPMN creation
- Bachelor's degree from an accredited college or university is preferred; certifications in the following preferred: Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist – ITSM, SPM, HRSD, Platform; Industry Certifications Agile Scrum Master; SAFe 5.x Product Owner/Manager; SAFe 5.x Fundamentals; CPDE Certified Process Design Engineer; Business Process Management (BPC) training/certification is desired
- Proven experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, executive leaders and other stakeholders across the organization
- Working knowledge of the ServiceNow platform, with the ability to work with a solution or product architect to translate business process requirements into solution stories
- Track record of providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option
- Competency with business process mapping tools such as IBM Blueworks, Visio, Ins.Pi Designer, Figma UX, and Mural is preferred; experience using VSM Value Stream Mapping is preferred
https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=6698-9
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
This job is no longer accepting applications
See open jobs at KPMG Deutschland.See open jobs similar to "ServiceNow Business Process Consultant (BPC)" Northwest Arkansas.