Graduate and Online Admissions Representative

Full-Time Position Posted 10/17/2025

Position Summary

As an Admissions Representative, you will play a critical role in recruiting and building meaningful relationships with prospective students, guiding them through every step of the admissions process. You will serve as a knowledgeable and enthusiastic ambassador for the university, helping prospective students understand academic offerings, financial aid/payment options and admissions requirements. In addition to daily interactions with prospective students via phone, email and virtual meetings, you will represent John Brown University at college fairs, high school visits, community events, and other recruitment activities—which may require travel, including some evenings and weekends.

This can be a regular staff position or a graduate assistant position.

Role Highlights

To thrive in this role, you must demonstrate a positive, student-centered attitude, a commitment to delivering exceptional customer service, and strong verbal and written communication skills. Your ability to answer questions with clarity and empathy, will be essential to your success. This position requires a proactive, organized, and goal-oriented individual who understands sales best practices, is passionate about higher education and dedicated to helping students move toward their academic and career goals.

Role Qualifications

• Strong ability to create good will with staff, faculty, and students; maintain a positive attitude.
• Model Christian behavior and faith in personal conduct and work responsibilities.
• Ability to focus and complete work in a fast-paced environment.
• Ability to stay on task and be productive in an open-work environment.
• Effective communicator.
• Commitment to the Articles of Faith, Mission, and Objectives of the University; and desires to be a role model for students by demonstrating an active Christian faith in personal example and in work related responsibilities.

Position Responsibilities

• Actively recruit students to John Brown University.
• Provide outstanding customer service to all prospective students at every point in the admissions cycle.
• Articulate clearly the nature, features, and benefits of every degree program and specific requirements for completing the admission process.
• Proactively follow-up with prospective students (via phone calls, SMS, e-mail, etc.).
• Advise students on best-fit program options.
• Work toward achieving personal and team performance metrics (i.e. for customer service, communication outreach, application targets, etc.).
• Attend recruitment trips or events as needed.
• Record information accurately in the CRM (we use Slate by Technolutions).
• Complete initial stages of file review and application processing.
• Assist with on-campus events, including, but not limited to, semi-annual graduation ceremonies.
• Perform other duties as assigned by the Director of Graduate and Online Enrollment.

Essential Skills and Experience

• Capacity to work independently and meet or exceed set enrollment goals/metrics.
• Self-motivation and discipline to set and achieve goals.
• Excellent phone and email etiquette.
• Ability to build relationships with prospective students.
• Thrives in a team environment.

Education

Bachelor’s degree required

Physical demands and work environment

• Physical demands: Occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The work space is an open office environment. The noise level is moderate.

The employee is expected to adhere to all University policies.

About JBU

Information describing the university is available online.

Apply

To apply, please upload the following documents to the "Upload Your Documents" page:

1. Cover Letter
2. Your resume
3. A completed and signed staff employment application (Click Here to Access the Application)

Only complete materials will be reviewed. Applicants selected for an interview will be contacted by the university.

Contact information:
Office of Human Resources
John Brown University
2000 West University Street
Siloam Springs, AR 72761
Phone: 479.524.7197
e-mail: jobs@jbu.edu