Job Title:

Director I, Cargo Claims and OS&D

Department:

Insurance

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under administrative direction, lead a team of managers, examiners, and intake representatives within the Cargo Claims and OS&D Department. Accountable for setting the strategy, direction and approach to managing all aspects of the department. As part of director responsibilities, establish processes, tools and relationships with vendors (contracts, rates, etc.), manage department budget, monitor operations and team performance, and act as the last point of escalation for issues as they arise.

Job Description:

Key Responsibilities:

• Represent the department in customer interactions as needed to direct resolution efforts that address escalated concerns and preserve mutual business value
• Oversee claims operations to ensure timely and adequate response to and processing of claims requests in order to maximize efficiency and accuracy.
• Provide understanding and guidance to team members on understanding customer contracts and cargo insurance coverages.
• Monitor KPI’s and performance metrics to ensure department goals are met.
• Develop and implement strategies to manage cargo claims expenses, ensuring alignment with overall claims cost objectives.
• Implement and maintain up to date fraud detection and prevention strategies.
• Effectively cultivate and maintain working relationships with senior leaders/areas of the business to understand business needs, align on claim decisions, establish/review processes to effectively respond to claims requests.
• Work with business leaders and safety groups to identify and discuss trends, review processes, analysis safety/technology/process investment and related ROI, develop action plans to address issues.
• Provide management guidance, coaching and mentoring to team members, as needed, including other personnel actions (e.g., performance evaluations, hiring).
• Be available on call to support night operations with their questions.

Qualifications:

Minimum Qualification:

• High School Diploma or GED with more than 5 years combination of education, experience and training in Cargo Claims and OS&D or related field

Preferred Qualification:

• Bachelor's Degree with more than 5 years in a leadership role and a combination of education, experience, and training in Cargo Claims and OS&D
• Ability to communicate effectively over the phone
• Ability to form strong arguments and defend a position professionally
• Ability to maintain professionalism while dealing with difficult individuals
• Ability to make independent, time-sensitive decisions
• Ability to multitask
• Ability to work both individually and as part of a team
• Experience managing/supervising individuals and teams
• Experience working in a fast-paced environment
• Proficient active listening skills
• Proficient time management skills
• Self-motivation.

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

Bachelors: Business Administration/Management, Bachelors: Law, GED (Required), High School (Required)

Work Experience:

Legal, Management-Entry Level

Job Opening ID:

00608233 Director I, Cargo Claims and OS&D (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.