Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

· Responsible for the triage of patient phone calls, emails, and symptom reports, along with scheduling into the acute care clinic, for patients needing acutely seen. Acting as a liaison between the Physician/team and the patient. Responsible for monitoring and following high risk patients by providing comprehensive data management for patients.

Job Duties / Responsibilities:

• Provides extra support for patients at high risk for hospitalization or ER visits and hospitalization discharges.
• Possess strong clinical skills in patient assessment and obtaining pertinent medical history, as well as the ability to communicate this clearly to the physician and other members of the healthcare team.
• Has extensive knowledge of chemotherapy administration, side effects and symptom management.
• Educate patients about their disease and prescribed treatments.
• Assess patients for psychosocial distress and make referrals to social workers as needed.
• Has the ability to make independent nursing judgments, which includes triaging patient issues, symptom management, emergency management, and taking appropriate action, collaborating with the physician as needed.
• Ensures timely appointments, result reporting, and follow-up.
• Utilizes nursing triage pathways.
• Works collaboratively with physicians/nurses/ancillary departments and notifies them of incomplete data.
• Communicate with Triage and Refill Nurse Manager on a routine basis regarding patient inquiries, workflows, and processes.
• Demonstrates ongoing professional growth through and participation in relevant education endeavors.
• Additional duties as requested by manager or administration.
• Adheres to clinic standards, policies, and procedures.
• Maintains patient confidentiality.