Make a meaningful difference in the lives of patients facing cancer. Our busy oncology clinic is seeking a Qualified Spanish Interpreter who is passionate about bridging communication gaps, ensuring patients and families feel heard, supported, and understood throughout their care journey. If you thrive in a fast-paced healthcare environment and are committed to delivering exceptional language services with compassion and professionalism, we invite you to join our team.
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Job Summary:
- A “Bilingual Employee” that has successfully completed the Qualified Interpreter program chosen by Highlands Oncology or possesses an accepted National Interpreter Certification and is classified in Human Resources as a Highlands Qualified Interpreter. Certifications outside of the Highlands Qualified Interpreter program are accepted at the discretion of Highlands Oncology.
- Defined by the National Council on Interpreting in Health Care, a Qualified Interpreter is also, “an individual, who has been assessed for professional skills, demonstrates a high level of proficiency in at least two languages and has the appropriate training and experience to interpret with skill and accuracy while adhering to the National Code of Ethics and Standards of Practice published by the National Council on Interpreting in Health Care.”
- Defined by the U.S. Department of Health and Human Services (HHS) qualified interpreters include the following:
- Proficient in speaking and understanding both spoken English and at least one other spoken language, including any necessary specialized vocabulary, terminology, and phraseology.
- Able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in their primary languages.
Job Duties / Responsibilities:
- Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language.
- Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested.
- Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
- Assists with patient follow-up as necessary, to include, but not limited to contacting patients via phone regarding: Scheduling information, appointment reminders, lab results, medication refills, nurse case management interaction.
- Maintains strict patient confidentiality in accordance with Highland’s policies.
- Provides occasional services outside of normal working hours on as as-needed basis.
- Performs miscellaneous job-related duties as assigned.
- Performs job duties as outlined in primary job description.
