Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary:

• Assist in the delivery of patient care and EMR utilization
• Work directly with and assists physicians, nurses, other office staff

Job Duties / Responsibilities:

Includes, but not limited to the following categories below:

Rooming MA

• Obtain and document height, weight, temperature, blood pressure, pulse, respiration, and oxygen saturation. Report abnormal readings/findings.
• Report patient complaints, questions, or concerns
• Report changes in patient status immediately
• Chart prep, which includes:
• Lab results, scan reports, and other diagnostics
• Medication lists
• Consult notes or hospital discharge summaries
• Required documentation/patient data entry
• Checking for open gaps and entering orders as needed for annual screenings to meet quality measures
• Work follow-up lists to obtain medical records or assist in scheduling, a vital part of chart preparation.
• Enter patient’s allergies, medications, medical, social, surgical, and family histories, cancer screenings, as well as, patient’s other physicians
• Review patient’s medication list and keep it up to date
• Comply with MIPS requirements
• Prepare patients for examination and/or procedures
• Keep exam and procedure rooms stocked with necessary supplies, linens, and instruments
• Complete weekly inventory of exam room and procedure room supplies and submit order to Practice Manager
• Monitor oxygen tanks and replace when empty
• Other possible duties:
• May clean autoclave and change water weekly. Run control sterilization per protocol monthly. Clean and check full maintenance of autoclave quarterly. Clean door gasket bi-annually.
• Foreign language interpretation for patients and providers. This only applies to those who meet criteria to be an interpreter.

Lead MA

• Assist with completion of visit note and send to other providers as needed
• Assist with completion of professional billing
• Assist with CPOE – computerized physician order entry
• Assist with scheduling blood orders and diagnostic tests
• Work follow-up lists to obtain medical records or assist in scheduling
• May call patients with normal lab or diagnostic results
• Assist physicians and practice manager with tasks as needed
• The following may be performed after completion of required training and will be performed with physician supervision:
• Injections, such as flu shots, steroid injections, etc

All MA’s

• Assist with procedures such as mole removals or pap tests
• Perform EKG’s
• Perform diagnostic swabs, such as COVID and flu swabs
• Transport specimens to lab or schedule lab pick-up
• During patient emergencies, may act as a “runner” to obtain needed supplies and/or vital signs
• Replace laundry bags and sharps containers as needed
• Wipe down chairs/tables between patients
• Follow isolation precautions