Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.

As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.

Job Summary: Responsible for the performance and reporting of various technical, chemical, and microscopic
testing, stocking supplies, maintaining a clean work environment and necessary logs and paperwork applicable to job duties assigned.

Job Duties / Responsibilities:

• Represents the laboratory as a model of the behavioral standards of the institution; supports the Mission and goals of the organization; promotes a respectful work environment.
• Adheres to established Company and Departmental policies and procedures.
• Comply with all laboratory policies and CAP regulations related to safety, cleanliness and infection control.
• Responsible for the performance of various technical, chemical, and microscopic tests to provide information for diagnosis and treatment of patients.
• Responsible for routine equipment operation, maintenance/repair (learning maintenance and repair is mandatory), quality control, calibration, and workload.
• Recognizes normal, abnormal and critical results and takes appropriate action as required.
• Capable of identifying problems that may adversely affect test performance or reporting of test results and either must correct the problems or immediately notify a supervisor.
• Resolves technical problems and ensures that remedial action is taken whenever test systems deviate from established performance specifications.
• Follows the laboratory's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results.
• Performs testing in a timely manner to ensure established turn-around-time goals are met.
• Performs and assists with patient lookbacks (remediation) when necessary.
• Adheres to the laboratory's quality control policies, documents all quality control activities, instrument and procedural calibrations and maintenance performed.
• Follow the laboratory's established corrective action policies and procedures whenever test systems are not within the laboratory's established acceptable levels of performance.
• Maintains laboratory equipment and supplies.
• Works closely with patients, staff, and physicians.
• Actively participates in the Laboratory Quality Assurance program.
• Actively participates in the Laboratory Proficiency Testing (PT) program. Ensures correct handling of the PT specimens and enters results before the due date.
• Assists with orienting, training, and completing orientation checklists for new employees if necessary.
• Performs competency assessments if necessary.
• Maintains inventory and notifies a supervisor when supplies are needed.
• Displays flexibility to cover the lab in emergencies and difficult staffing situations.
• Willingness to take on new tasks and additional responsibilities.
• Maintains professional growth and development with Continuing Education or other tools.
• Attends company and department meetings as necessary.
• Additional duties as requested by management.