Precision behind the scenes makes life-changing care possible. As a Scheduler of Outside Orders, you are the vital link connecting patients to timely diagnostics and treatments beyond our walls—ensuring every test, referral, and appointment happens seamlessly, accurately, and without delay.
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
Job Summary: Outside Schedulers are responsible for coordinating and ensuring scheduling of external appointments for patients and their representatives.
Job Duties / Responsibilities:
- Thoroughly carry out Outside Orders generated per Physician Orders
- Answer telephone, screen calls, take messages, document, and provide information in accordance with established procedures.
- Coordinates pertinent information and records for Outside Orders and documents referral steps in EMR.
- Timely corresponds to emails, phone calls, IM messages and triage tickets.
- Routinely address patient/patient representative questions and concerns regarding the referral process and provide information regarding the preparation or policies for upcoming appointments.
- Review all new referrals and follow up on previous referrals daily. Confirm each step of referral process is successful.
- Attend required meetings
- Additional duties as assigned
