At Highlands Oncology Group we know that every single job is important. It takes each one of us, clinical and non-clinical to provide exceptional and compassionate care to our amazing patients.

Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Our founding physicians knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago to 6 locations in Northwest and Northcentral Arkansas. As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care.

Job Summary: Coordinate and schedule new hematology patient referrals for Highlands Oncology.

Job Duties / Responsibilities (including but not limited to):

• Promptly and accurately triage new patient referrals.
  
  • Hematology referrals must be called by scheduler within 5 days of receipt of referral.

• Schedule new patient appointments in appropriate timeframe.
  
  • Hematology within 10 business days.
• Requests and scan records into EMR which are pertinent for specific diagnosis. Example: labs, pathology, scans and other diagnostic procedures.
• Calls received before 3PM must be returned on the same business day.
• Follow established processes and procedures in Patient Access Scheduling department to ensure highest quality of patient care and customer service.
• Exercise judgment and independent decision-making skills regarding scheduling and patient appointments.
• Maintain proper documentation of patient progress in EMR.
• Provides and maintains patient confidentiality.

Required Skills/Abilities:

• Must possess excellent communication skills both written and verbal.
• Must demonstrate strong attention to detail.
• Must possess excellent people skills including but not limited to, adaptability, assertiveness, problem solving and teamwork.
• Maintains high standard of professional performance, behavior, and appearance.
• Ability to work in a fast-paced environment and multi-task efficiently.
• Ability to work independently and collaboratively within a team environment.
• Time management and organizational skills.
• Proficient in use of EMR (electronic medical record)
• Ability to perform basic functions in Excel.
• Typing skills

Certifications/Licenses/Education/or Experience in a related field:

• Graduate from an accredited Medical Assistant Program or equivalent, or aptitude for the job duties and responsibilities.
• Must have patient care (direct or indirect) experience.
• Clinical scheduling experience preferred.

Physical Requirements:

• Occasionally lifting objects of up to 25 pounds such as files or office supplies.
• Sitting or standing for prolonged periods of time.
• Repetitive movements associated with general office and clerical work at a computer workstation.
• Extended periods of time working on computers and screens.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.
• Safety Sensitive: In accordance with Arkansas code this position is designated as a safety sensitive position wherein the employee performing the job duties under the influence may constitute a threat to health or safety.

Highlands Oncology offers a full suite of benefits that includes those pictured below and MANY MORE...

• Certified a Great Place to Work!