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Patient Intake Coordinator

Highlands Oncology Group

Highlands Oncology Group

Springdale, AR, USA
Posted on Saturday, June 29, 2024

Patient Intake Coordinator

Springdale, AR 72762

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Job details

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Job type

  • Full-time

Shift and schedule

  • Day shift
  • Monday to Friday


Springdale, AR 72762

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Bereavement leave
  • Dental insurance
  • Dependent health insurance coverage
  • Disability insurance

Full job description

Join our team as an Intake Coordinator at a reputable medical office dedicated to providing exceptional patient care. As an integral part of our healthcare team, you will play a crucial role in ensuring efficient intake processes, maintaining accurate records, and delivering outstanding customer service to patients.

Job Title: Intake Coordinator

Reports To: New Patient Intake Supervisor & Director

Location: Northwest Arkansas – Depending on the position, employees may be asked to move locations from time to time based on clinic and patient needs.

FLSA: Non-exempt/hourly

Job Summary: The Intake Coordinator is responsible for the initial intake and registration of all new patient referrals for Hematology and Oncology.

Job Duties / Responsibilities:

· Manage New patient Department Fax Server by reviewing and triaging all faxes to appropriate staff members, in a timely manner.

· Review and triage internal referrals by managing “Group Inbox” in EMR.

· Register all new patients into Centricity to create Medical Records Number.

· Upload all new patient referrals to Scheduling Dashboard

· Confirm demographic and insurance information upon receipt of referral.

· Help answer telephone, screen, and triage calls to appropriate staff member.

· Help manage Canopy dashboard for coming patient calls.

· Return patient phone calls ASAP, but within 24 hours.

· Attend daily team huddles.

Other Duties:Please note this job description is not designed to be exhaustive. The employee may be required to perform other duties as assigned.

Required Skills/Abilities:

· Speak clearly, and with a friendly and professional tone.

· Must possess excellent communication skills both written and verbal.

· High attention to detail is a MUST.

· Excellent people skills including, but not limited to adaptability, assertiveness, problem solving and teamwork.

· Maintains high standard of professional performance, behavior, and appearance.

· Proficient in use of EMR (electronic medical record)

· Ability to perform basic functions in Excel.

· Typing skills

Certifications/Licenses/Education/or Experience in a related field:
Clinical scheduling experience preferred, or intake/registration experience preferred.

Physical Requirements:

· Lifting up to 25 pounds.

· Sitting or standing for long periods of time, while at a computer workstation

Light moderate walking within clinic as needed

If you are passionate about providing quality patient care, possess strong administrative skills, and thrive in a dynamic healthcare environment, we encourage you to apply for the Intake Coordinator position. Join our team where you can make a meaningful impact on patient experiences while working alongside a dedicated healthcare team.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Bereavement leave
  • Dental insurance
  • Dependent health insurance coverage
  • Disability insurance
  • Employee assistance program
  • Free parking
  • Health insurance
  • Health savings account
  • Life insurance
  • Opportunities for advancement
  • Paid orientation
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance
  • Wellness program

Healthcare setting:

  • Clinic

Medical specialties:

  • Oncology


  • Day shift
  • Monday to Friday


  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Ability to Commute:

  • Springdale, AR 72762 (Required)

Ability to Relocate:

  • Springdale, AR 72762: Relocate before starting work (Required)

Work Location: In person

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.