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Intake Coordinator

Highlands Oncology Group

Highlands Oncology Group

Springdale, AR, USA
Posted on Saturday, June 29, 2024

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Job type

  • Full-time


Springdale, AR 72762

Full job description

The Intake Coordinator is responsible for the initial intake and registration of all new patient referrals for Hematology and Oncology.

Required Skills/Abilities:

  • Must possess excellent communication skills both written and verbal.
  • High attention to detail
  • Excellent people skills including, but not limited to adaptability, assertiveness, problem solving and teamwork.
  • Maintains high standard of professional performance, behavior, and appearance.
  • Proficient in use of EMR (electronic medical record)
  • Ability to perform basic functions in Excel.
  • Typing skills

Certifications/Licenses/Education/or Experience in a related field:
Graduate from an accredited Medical Assistant Program or equivalent preferred, or aptitude for the job duties and responsibilities. Patient care experience preferred. Clinical scheduling experience preferred.

Physical Requirements:

  • Lifting up to 25 pounds.
  • Sitting or standing for long periods of time

Job Duties (including, but not limited to):

  • Manage New patient Department Fax Server by reviewing and triaging all faxes to appropriate staff members, in a timely manner.
  • Review and triage internal referrals by managing “Group Inbox” in EMR.
  • Register all new patients into Centricity to create Medical Records Number.
  • Upload all new patient referrals to Scheduling Dashboard
  • Confirm demographic and insurance information upon receit of referral.
  • Help answer telephone, screen, and triage calls to appropriate staff member.
  • Help manage Canopy dashboard for coming patient calls.
  • Return patient phone calls ASAP, but within 24 hours.
  • Attend daily team huddles.
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